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Resilience through digitalisation: How individual and organisational resources affect public employees working from home during the COVID-19 pandemic

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  • Caroline Fischer
  • John Siegel
  • Isabella Proeller
  • Nicolas Drathschmidt

Abstract

This article examines public service resilience during the COVID-19 pandemic and studies the switch to telework due to social distancing measures. We argue that the pandemic and related policies led to increasing demands on public organisations and their employees. Following the job demands-resources model, we argue that resilience only can arise in the presence of resources for buffering these demands. Survey data were collected from 1,189 German public employees, 380 participants were included for analysis. The results suggest that the public service was resilient against the crisis and that the shift to telework was not as demanding as expected.

Suggested Citation

  • Caroline Fischer & John Siegel & Isabella Proeller & Nicolas Drathschmidt, 2023. "Resilience through digitalisation: How individual and organisational resources affect public employees working from home during the COVID-19 pandemic," Public Management Review, Taylor & Francis Journals, vol. 25(4), pages 808-835, April.
    • Handle: RePEc:taf:rpxmxx:v:25:y:2023:i:4:p:808-835
    DOI: 10.1080/14719037.2022.2037014
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    Cited by:

    1. Carlo Drago & Luisa Errichiello, 2024. "Remote Work admist the Covid-19 outbreak: Insights from an Ensemble Community-Based Keyword Network Analysis," Working Papers 2024.05, Fondazione Eni Enrico Mattei.
    2. Ibrahim Mutambik, 2024. "Digital Transformation as a Driver of Sustainability Performance—A Study from Freight and Logistics Industry," Sustainability, MDPI, vol. 16(10), pages 1-19, May.
    3. Mindaugas Butkus & Giovanni Schiuma & Ilona Bartuseviciene & Ona Grazina Rakauskiene & Lina Volodzkiene & Laura Dargenyte-Kacileviciene, 2023. "The impact of organizational resilience on the quality of public services: Application of structural equation modeling," Equilibrium. Quarterly Journal of Economics and Economic Policy, Institute of Economic Research, vol. 18(2), pages 461-489, June.

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