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Continuing the development of the public service logic: a study of value co-destruction in public services

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  • Marit Engen
  • Martin Fransson
  • Johan Quist
  • Per Skålén

Abstract

This paper reports on a study of value co-destruction in public services, i.e. diminishment of value by interaction between providers, users, and other actors. The goal is to contribute to the public service logic (PSL) that suggest a shift from linear co-production to dynamic value co-creation. However, PSL has devoted scant attention to value co-destruction. The paper contributes by identifying four dimensions representing causes of value co-destruction in public services. The paper also shows how value may be co-destroyed in the interaction between several types of actors, thus advancing a service ecosystems perspective for understanding value co-destruction.

Suggested Citation

  • Marit Engen & Martin Fransson & Johan Quist & Per Skålén, 2021. "Continuing the development of the public service logic: a study of value co-destruction in public services," Public Management Review, Taylor & Francis Journals, vol. 23(6), pages 886-905, June.
    • Handle: RePEc:taf:rpxmxx:v:23:y:2021:i:6:p:886-905
    DOI: 10.1080/14719037.2020.1720354
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    Cited by:

    1. Maria Taivalsaari Røhnebæk & Valérie François & Norbert Kiss & Alberto Peralta & Luis Rubalcaba & Kirsty Strokosch & Edwina Yida Zhu, 2024. "Public service logic and the creation of value propositions through framing," Public Management Review, Taylor & Francis Journals, vol. 26(2), pages 399-420, February.
    2. Massimo Finocchiaro Castroa & Calogero Guccio & Ilde Rizzo, 2023. "How 'one-size-fits-all' public works contract does it better? An assessment of infrastructure provision in Italy," Papers 2304.10776, arXiv.org.
    3. Bojun Hou, 2024. "Service Design for Social Innovation: A New Path for the Development of Government Public Services Based on the TB4D Model," Sustainability, MDPI, vol. 16(17), pages 1-26, September.
    4. Hodong Lee & Boyoung Kim, 2022. "Invigorating Care Farm Ecosystem Based on Public Service Innovation: Case of South Korea," Administrative Sciences, MDPI, vol. 12(2), pages 1-19, May.

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