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Interactive identity work of professionals in management: a hospital case study

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  • Marco Sartirana
  • Graeme Currie
  • Mirko Noordegraaf

Abstract

Hybrid professional managers appear less effective in introducing management into public professional settings than policymakers hope. To date, research has offered little understanding of professionals’ identity transition challenge and the role of social interactions underpinning this process. We studied the identity work of hybrid doctors inside a large public health-care organization, finding that it takes place through processes of familiarizing with management, rationalizing being a hybrid, and legitimizing the new role-identity. We contribute to the literature by showing that identity work is distributed and enabled by social interactions beyond the professional group. Implications for policymakers and executives are discussed.

Suggested Citation

  • Marco Sartirana & Graeme Currie & Mirko Noordegraaf, 2019. "Interactive identity work of professionals in management: a hospital case study," Public Management Review, Taylor & Francis Journals, vol. 21(8), pages 1191-1212, August.
    • Handle: RePEc:taf:rpxmxx:v:21:y:2019:i:8:p:1191-1212
    DOI: 10.1080/14719037.2018.1549269
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    Cited by:

    1. Gummerus, Johanna & O'Loughlin, Deirdre & Kelleher, Carol & Peñaloza, Lisa, 2021. "Shifting sands: Actor role and identity reconfigurations in service systems," Journal of Business Research, Elsevier, vol. 137(C), pages 162-169.
    2. Marta Barbieri & Lorenza Micacchi & Roberta Montanelli & Francesco Vid?, 2020. "Gestire il personale in Sanit?: una mappatura delle caratteristiche della Funzione Risorse Umane nel contesto italiano," MECOSAN, FrancoAngeli Editore, vol. 2020(114), pages 33-65.
    3. Marzia Di Marcantonio & Ilaria Valentini, 2023. "Etica e leadership nel sistema sanitario italiano: risultati di una ricerca empirica," MECOSAN, FrancoAngeli Editore, vol. 2023(126), pages 29-46.

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