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Stakeholder salience in public sector value co-creation

Author

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  • Bernadette Best
  • Sandra Moffett
  • Rodney McAdam

Abstract

This paper examines key determinants of stakeholder salience and how this impacts value co-creation at different stages and levels of a service context within a consortium of UK non-government inter-sectoral organizations delivering public services. It uses three empirical stages to illustrate how value is conceptualized by different stakeholders at different stages of a service context. It then examines how stakeholder identities, and attributes of stakeholder salience and behaviour impact value co-creation across a network of stakeholders resulting in value gains and/or challenges at different levels. Finally, it offers approaches enabling greater value, through the effective management of stakeholder salience.

Suggested Citation

  • Bernadette Best & Sandra Moffett & Rodney McAdam, 2019. "Stakeholder salience in public sector value co-creation," Public Management Review, Taylor & Francis Journals, vol. 21(11), pages 1707-1732, November.
    • Handle: RePEc:taf:rpxmxx:v:21:y:2019:i:11:p:1707-1732
    DOI: 10.1080/14719037.2019.1619809
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    Citations

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    Cited by:

    1. Kamran Shafique & Cle-Anne Gabriel, 2022. "Vulnerable Stakeholders’ Engagement: Advancing Stakeholder Theory with New Attribute and Salience Framework," Sustainability, MDPI, vol. 14(18), pages 1-19, September.
    2. Debbie Isobel Keeling & Kathleen Keeling & Ko Ruyter & Angus Laing, 2021. "How value co-creation and co-destruction unfolds: a longitudinal perspective on dialogic engagement in health services interactions," Journal of the Academy of Marketing Science, Springer, vol. 49(2), pages 236-257, March.
    3. Best, Bernadette & Miller, Kristel & McAdam, Rodney & Moffett, Sandra, 2021. "Mission or margin? Using dynamic capabilities to manage tensions in social purpose organisations’ business model innovation," Journal of Business Research, Elsevier, vol. 125(C), pages 643-657.
    4. Xin Xie & Shabnam Khan & Saqib Rehman & Shumaila Naz & Syed Arslan Haider & Umar Nawaz Kayani, 2024. "Ameliorating sustainable business performance through green constructs: a case of manufacturing industry," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 26(9), pages 22655-22687, September.
    5. Tian, Chao & Tu, Kai & Sui, Haiqing & Sun, Qi, 2024. "Value co-creation in shared mobility: The case of carpooling in China," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
    6. Slamet Rosyadi & Ayusia Sabhita Kusuma & Elpeni Fitrah & Agus Haryanto & Wiwiek Adawiyah, 2020. "The Multi-Stakeholder’s Role in an Integrated Mentoring Model for SMEs in the Creative Economy Sector," SAGE Open, , vol. 10(4), pages 21582440209, October.
    7. Sheshadri Chatterjee & Nripendra P. Rana & Yogesh K. Dwivedi, 2022. "Assessing Consumers’ Co‐production and Future Participation On Value Co‐creation and Business Benefit: an F-P-C-B Model Perspective," Information Systems Frontiers, Springer, vol. 24(3), pages 945-964, June.
    8. Azlina Mohamad & Adriana Mohd Rizal & Suzilawati Kamarudin & Musli Sahimi, 2022. "Exploring the Co-Creation of Small and Medium Enterprises, and Service Providers Enabled by Digital Interactive Platforms for Internationalization: A Case Study in Malaysia," Sustainability, MDPI, vol. 14(23), pages 1-24, December.

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