IDEAS home Printed from https://ideas.repec.org/a/taf/rpxmxx/v21y2019i11p1707-1732.html
   My bibliography  Save this article

Stakeholder salience in public sector value co-creation

Author

Listed:
  • Bernadette Best
  • Sandra Moffett
  • Rodney McAdam

Abstract

This paper examines key determinants of stakeholder salience and how this impacts value co-creation at different stages and levels of a service context within a consortium of UK non-government inter-sectoral organizations delivering public services. It uses three empirical stages to illustrate how value is conceptualized by different stakeholders at different stages of a service context. It then examines how stakeholder identities, and attributes of stakeholder salience and behaviour impact value co-creation across a network of stakeholders resulting in value gains and/or challenges at different levels. Finally, it offers approaches enabling greater value, through the effective management of stakeholder salience.

Suggested Citation

  • Bernadette Best & Sandra Moffett & Rodney McAdam, 2019. "Stakeholder salience in public sector value co-creation," Public Management Review, Taylor & Francis Journals, vol. 21(11), pages 1707-1732, November.
    • Handle: RePEc:taf:rpxmxx:v:21:y:2019:i:11:p:1707-1732
    DOI: 10.1080/14719037.2019.1619809
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/14719037.2019.1619809
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/14719037.2019.1619809?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kamran Shafique & Cle-Anne Gabriel, 2022. "Vulnerable Stakeholders’ Engagement: Advancing Stakeholder Theory with New Attribute and Salience Framework," Sustainability, MDPI, vol. 14(18), pages 1-19, September.
    2. Debbie Isobel Keeling & Kathleen Keeling & Ko Ruyter & Angus Laing, 2021. "How value co-creation and co-destruction unfolds: a longitudinal perspective on dialogic engagement in health services interactions," Journal of the Academy of Marketing Science, Springer, vol. 49(2), pages 236-257, March.
    3. Best, Bernadette & Miller, Kristel & McAdam, Rodney & Moffett, Sandra, 2021. "Mission or margin? Using dynamic capabilities to manage tensions in social purpose organisations’ business model innovation," Journal of Business Research, Elsevier, vol. 125(C), pages 643-657.
    4. Slamet Rosyadi & Ayusia Sabhita Kusuma & Elpeni Fitrah & Agus Haryanto & Wiwiek Adawiyah, 2020. "The Multi-Stakeholder’s Role in an Integrated Mentoring Model for SMEs in the Creative Economy Sector," SAGE Open, , vol. 10(4), pages 21582440209, October.
    5. Sheshadri Chatterjee & Nripendra P. Rana & Yogesh K. Dwivedi, 2022. "Assessing Consumers’ Co‐production and Future Participation On Value Co‐creation and Business Benefit: an F-P-C-B Model Perspective," Information Systems Frontiers, Springer, vol. 24(3), pages 945-964, June.
    6. Azlina Mohamad & Adriana Mohd Rizal & Suzilawati Kamarudin & Musli Sahimi, 2022. "Exploring the Co-Creation of Small and Medium Enterprises, and Service Providers Enabled by Digital Interactive Platforms for Internationalization: A Case Study in Malaysia," Sustainability, MDPI, vol. 14(23), pages 1-24, December.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:rpxmxx:v:21:y:2019:i:11:p:1707-1732. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/rpxm .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.