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Co-design: from expert- to user-driven ideas in public service design

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  • Jakob Trischler
  • Timo Dietrich
  • Sharyn Rundle-Thiele

Abstract

While co-design with users has evolved as a promising approach to service innovation, it remains unclear how it can be used in public service contexts. This article addresses this knowledge gap by applying a co-design framework during the ideation stage of six public service design projects. The findings provide insights into (a) recruiting and sensitizing suitable service users, (b) conditions enabling users to co-design ideas, and (c) requirements for implementation of user-driven ideas. The article contributes an approach that shifts public service design away from an expert-driven process towards enabling users as active and equal idea contributors.

Suggested Citation

  • Jakob Trischler & Timo Dietrich & Sharyn Rundle-Thiele, 2019. "Co-design: from expert- to user-driven ideas in public service design," Public Management Review, Taylor & Francis Journals, vol. 21(11), pages 1595-1619, November.
  • Handle: RePEc:taf:rpxmxx:v:21:y:2019:i:11:p:1595-1619
    DOI: 10.1080/14719037.2019.1619810
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    Citations

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    Cited by:

    1. Georgios Kontogeorgis & Nikolaos Varotsis, 2021. "Reinstating Greek E-Governance: A Framework For E-Government Benchmarking, Improvement And Government Policies," Public administration issues, Higher School of Economics, issue 6, pages 103-127.
    2. Vieira, Alessandro Diogo & Leite, Higor & Volochtchuk, Ana Vitória Lachowski, 2022. "The impact of voice assistant home devices on people with disabilities: A longitudinal study," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
    3. Trischler, Jakob & Johnson, Mikael & Kristensson, Per, 2020. "A service ecosystem perspective on the diffusion of sustainability-oriented user innovations," Journal of Business Research, Elsevier, vol. 116(C), pages 552-560.
    4. Busse, Maria & Zscheischler, Jana & Zoll, Felix & Rogga, Sebastian & Siebert, Rosemarie, 2023. "Co-design approaches in land use related sustainability science – A systematic review," Land Use Policy, Elsevier, vol. 129(C).
    5. Lotte Vallentin-Holbech & Julie Dalgaard Guldager & Timo Dietrich & Sharyn Rundle-Thiele & Gunver Majgaard & Patricia Lyk & Christiane Stock, 2020. "Co-Creating a Virtual Alcohol Prevention Simulation with Young People," IJERPH, MDPI, vol. 17(3), pages 1-12, February.
    6. Alison Kennedy & Catherine Cosgrave & Joanna Macdonald & Kate Gunn & Timo Dietrich & Susan Brumby, 2021. "Translating Co-Design from Face-to-Face to Online: An Australian Primary Producer Project Conducted during COVID-19," IJERPH, MDPI, vol. 18(8), pages 1-14, April.
    7. Ilaria Mariani & Irene Bianchi, 2023. "Conceptualising Digital Transformation in Cities: A Multi-Dimensional Framework for the Analysis of Public Sector Innovation," Sustainability, MDPI, vol. 15(11), pages 1-22, May.
    8. Sorin-Aurel Moraru & Adrian Alexandru Moșoi & Dominic Mircea Kristaly & Ionuț Moraru & Vlad Ștefan Petre & Delia Elisabeta Ungureanu & Liviu Marian Perniu & Dan Rosenberg & Maria Elena Cocuz, 2022. "Using IoT Assistive Technologies for Older People Non-Invasive Monitoring and Living Support in Their Homes," IJERPH, MDPI, vol. 19(10), pages 1-22, May.

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