IDEAS home Printed from https://ideas.repec.org/a/taf/rpxmxx/v20y2018i4p469-484.html
   My bibliography  Save this article

International rankings of government performance and source credibility for citizens: experiments about e-government rankings in the UK and the Netherlands

Author

Listed:
  • Oliver James
  • Carolyn Petersen

Abstract

International organizations are an alternative to national governments as a source of information for citizens about governments’ performance. Experiments about high UK e-government performance reported in an international ranking find a United Nations (UN) source increases citizens’ perceptions of the truthfulness of reported performance and increases perceived high performance compared to national government reporting identical information. The UN source also has higher perceived honesty, helpfulness and knowledgeability. A replication experiment in the Netherlands generalizes the finding about perceived higher truthfulness. International sources boost the credibility of information about high performance, improving citizens’ perceptions of national governments.

Suggested Citation

  • Oliver James & Carolyn Petersen, 2018. "International rankings of government performance and source credibility for citizens: experiments about e-government rankings in the UK and the Netherlands," Public Management Review, Taylor & Francis Journals, vol. 20(4), pages 469-484, April.
    • Handle: RePEc:taf:rpxmxx:v:20:y:2018:i:4:p:469-484
    DOI: 10.1080/14719037.2017.1296965
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/14719037.2017.1296965
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/14719037.2017.1296965?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Qihui Xie & Xun Xie & Siwei Guo, 2022. "The Factors Influencing Public Satisfaction with Community Services for COVID-19: Evidence from a Highly Educated Community in Beijing," IJERPH, MDPI, vol. 19(18), pages 1-19, September.
    2. Ciesielska, Magdalena & Rizun, Nina & Chabik, Jakub, 2022. "Assessment of E-government inclusion policies toward seniors: A framework and case study," Telecommunications Policy, Elsevier, vol. 46(7).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:rpxmxx:v:20:y:2018:i:4:p:469-484. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/rpxm .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.