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New roles for end-users in innovative public procurement: case study on user engaging property procurement

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  • Hannu Torvinen
  • Lotta Haukipuro

Abstract

Improving valued outcomes of public procurement lies in user and community co-production. Applying insight from network role theory, this case study tackles challenges faced by both procurer and supplier in interacting with diverse service end-users in various procurement situations. The findings are based on interview, participant observation, and documentation data from three innovative property procurement projects. We suggest four situation-specific roles end-users adopt: conventional, cooperative, collaborative, and controlling. The article reasserts the dispute of viewing end-user’s role only through interpretation of either private-sector consumer or public-sector citizen, while a mix of both views is needed.

Suggested Citation

  • Hannu Torvinen & Lotta Haukipuro, 2018. "New roles for end-users in innovative public procurement: case study on user engaging property procurement," Public Management Review, Taylor & Francis Journals, vol. 20(10), pages 1444-1464, October.
    • Handle: RePEc:taf:rpxmxx:v:20:y:2018:i:10:p:1444-1464
    DOI: 10.1080/14719037.2017.1400581
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    Cited by:

    1. Massimo Finocchiaro Castroa & Calogero Guccio & Ilde Rizzo, 2023. "How 'one-size-fits-all' public works contract does it better? An assessment of infrastructure provision in Italy," Papers 2304.10776, arXiv.org.
    2. Donghun Yoon, 2023. "The Improvement Policy Design of Public Procurement Process for the Public Management Innovation in South Korea," SAGE Open, , vol. 13(1), pages 21582440231, March.
    3. Tina Jukić & Primož Pevcin & Jože Benčina & Mitja Dečman & Sanja Vrbek, 2019. "Collaborative Innovation in Public Administration: Theoretical Background and Research Trends of Co-Production and Co-Creation," Administrative Sciences, MDPI, vol. 9(4), pages 1-17, November.

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