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The Impact of Introducing an ERP System on Organizational Processes and Individual Employees of an Italian Regional Government Organization

Author

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  • Alessandro Spano
  • Daniela Carta
  • Pietro Mascia

Abstract

The purpose of this article is to advance understanding of the impact of implementing an ERP system on organizational processes and individuals in a public sector organization. Specifically, the following questions will be explored: What is the impact of ERP system implementation on organizational processes? What has been the impact of implementing ERP on individual employees? A survey instrument was developed and used to answer these questions. The article contributes to academic knowledge by providing empirical evidence concerning the impact of ERP system implementation on organizational processes and individual employees of a regional government organization in Italy.

Suggested Citation

  • Alessandro Spano & Daniela Carta & Pietro Mascia, 2009. "The Impact of Introducing an ERP System on Organizational Processes and Individual Employees of an Italian Regional Government Organization," Public Management Review, Taylor & Francis Journals, vol. 11(6), pages 791-809.
    • Handle: RePEc:taf:rpxmxx:v:11:y:2009:i:6:p:791-809
    DOI: 10.1080/14719030903318954
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    Cited by:

    1. Xiangbin Yan & Guang Yu & Peinan Ji, 2019. "ERP investment and implementation between China and US: difference and enlightenment," Information Technology and Management, Springer, vol. 20(4), pages 175-185, December.
    2. Carmen Antón & Carmen Camarero & Rebeca San José, 2014. "Public Employee Acceptance of New Technological Processes: The case of an internal call centre," Public Management Review, Taylor & Francis Journals, vol. 16(6), pages 852-875, September.

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