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Effect of apparel brands’ sustainability efforts on consumers’ brand loyalty

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  • Mijeong Noh
  • Kim K. P. Johnson

Abstract

The goal of this research was to test to what extent sustainability efforts (vs. lack of sustainability efforts) moderate the relationships among consumers’ brand attractiveness, customer-brand (C-B) identification, brand attitude, and brand loyalty. In addition, we examined the impact of apparel brands’ sustainability efforts on consumers’ brand loyalty with three different brand types. A 3 × 2 between subjects experiment with three levels of apparel brand (luxury, fast fashion, moderate) and two levels of sustainability efforts (present, absent) was conducted. A sample of 1297 adults was used to test the model. In the proposed model, consumers’ perception of an apparel brand’s sustainability efforts played an important role in the positive effect of C-B identification on brand loyalty. Apparel brand type did not moderate the relationships between sustainability efforts and brand loyalty. Significant findings could inform apparel brands’ decision making in the development of effective and profitable sustainable strategies.

Suggested Citation

  • Mijeong Noh & Kim K. P. Johnson, 2019. "Effect of apparel brands’ sustainability efforts on consumers’ brand loyalty," Journal of Global Fashion Marketing, Taylor & Francis Journals, vol. 10(1), pages 1-17, January.
    • Handle: RePEc:taf:rgfmxx:v:10:y:2019:i:1:p:1-17
    DOI: 10.1080/20932685.2018.1550006
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    Cited by:

    1. Luming Zhao & Jiaxi Peng & Shubin Yu, 2023. "Sustainable Luxury and Consumer Purchase Intention: A Systematic Literature Review," SAGE Open, , vol. 13(4), pages 21582440231, December.
    2. Rajesh Sharma, 2024. "Consumer perceived corporate social responsibility and electronic word of mouth in social media: mediating role of consumer–company identification and moderating role of user-generated content," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(2), pages 523-535, June.
    3. Eva Hageman & Vikas Kumar & Linh Duong & Archana Kumari & Eileen McAuliffe, 2024. "Do fast fashion sustainable business strategies influence attitude, awareness and behaviours of female consumers?," Business Strategy and the Environment, Wiley Blackwell, vol. 33(2), pages 1081-1098, February.

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