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Developing trust in face-to-face interaction of knowledge-intensive business services (KIBS)

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  • Anna Growe

Abstract

The objective of this paper is to understand the reasons for creating temporary spatial proximity in work processes of knowledge-intensive business services. Obligations to create temporary special proximity are linked to developing processes of interpersonal trust. Based on qualitative interviews, focusing and showing appreciation are identified as drivers to create temporary spatial proximity as ‘valuable moments’ throughout project work. Undivided attention in a special and, therefore, valuable moment is created through insulation (outward effect) and bonding (inward effect), which are to be understood as two sides of the same coin and as supporting the development of cognitive trust and affective trust.

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  • Anna Growe, 2019. "Developing trust in face-to-face interaction of knowledge-intensive business services (KIBS)," Regional Studies, Taylor & Francis Journals, vol. 53(5), pages 720-730, May.
    • Handle: RePEc:taf:regstd:v:53:y:2019:i:5:p:720-730
    DOI: 10.1080/00343404.2018.1473567
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    Cited by:

    1. Collina Luca, 2021. "What are the Implications of Virtualisation for Building Trust During the Management Consultancy Lifecycle?," Management Consulting Journal, Sciendo, vol. 4(2), pages 82-101, June.
    2. Kuebart, Andreas Sebastian Carl & Ibert, Oliver, 2020. "Choreographies of entrepreneurship: How different formats of co-presence are combined to facilitate knowledge creation in seed accelerator programs [Choreographien von Unternehmensgründungen: Wie v," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 78(1), pages 35-51.
    3. Scuotto, Veronica & Tzanidis, Theofilos & Usai, Antonio & Quaglia, Roberto, 2023. "The digital humanism era triggered by individual creativity," Journal of Business Research, Elsevier, vol. 158(C).
    4. Hatzigeorgiou, Andreas & Karpaty, Patrik & Kneller, Richard & Lodefalk, Magnus, 2016. "Immigrant Employment and the Contract Enforcement Costs of Offshoring," Working Papers 2016:7, Örebro University, School of Business, revised 01 Feb 2022.
    5. Wu, Xiaokang & Yang, Jijun, 2023. "High-speed railway and patent trade in China," Economic Modelling, Elsevier, vol. 123(C).
    6. Chi Zhang & Qingjun Zeng & Charles Chen & Stavros Sindakis & Sakshi Aggarwal & Nipun Dhaulta, 2023. "The Strategic Resources and Competitive Performance of Family-Owned and Non-Family-Owned Firms in the Retail Business of Los Angeles," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 14(1), pages 327-355, March.

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