IDEAS home Printed from https://ideas.repec.org/a/taf/rcitxx/v24y2021i22p3189-3205.html
   My bibliography  Save this article

Enhancing resilience in the Covid-19 crisis: lessons from human resource management practices in Vietnam

Author

Listed:
  • Diep Ngoc Su
  • Diep Luc Tra
  • Hanh My Thi Huynh
  • Hai Hong Thi Nguyen
  • Barry O’Mahony

Abstract

This study establishes how tourism and hospitality businesses in Vietnam developed organizational resilience to survive the first wave of the Covid-19 crises. With employees acknowledged as a critical dimension in tourism and hospitality services, the study focused on how human resources (HR) practices were adopted to develop organizational resilience during the crisis. In-depth interviews were conducted with 20 tourism and hospitality managers during Vietnam's lockdown. The findings reveal valuable HR resilience-building practices that these businesses implemented before, during and after the lockdown. The results contribute to our understanding of how HR practices can sustain the tourism workforce and enhance organizational resilience in the face of a global pandemic.

Suggested Citation

  • Diep Ngoc Su & Diep Luc Tra & Hanh My Thi Huynh & Hai Hong Thi Nguyen & Barry O’Mahony, 2021. "Enhancing resilience in the Covid-19 crisis: lessons from human resource management practices in Vietnam," Current Issues in Tourism, Taylor & Francis Journals, vol. 24(22), pages 3189-3205, November.
    • Handle: RePEc:taf:rcitxx:v:24:y:2021:i:22:p:3189-3205
    DOI: 10.1080/13683500.2020.1863930
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/13683500.2020.1863930
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/13683500.2020.1863930?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Tang Gennian & Luo Wenhui & Zheng Yaping & Zhou Qunfang, 2023. "Path Constitution: Building Organizational Resilience for Sustainable Performance," Economics - The Open-Access, Open-Assessment Journal, De Gruyter, vol. 17(1), pages 1-19.
    2. Tung Le Thanh & Duc Le Anh, 2023. "Can Domestic Tourism Demand Play a Main Driver for the Post-pandemic Recovery Strategy? Evidence from Vietnam," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 17(1), pages 660-669, July.
    3. Mohammad Ali Yamin & Sultan Dakhilallah Almuteri & Khaled Jamil Bogari & Abdulrahim Khaled Ashi, 2024. "The Influence of Strategic Human Resource Management and Artificial Intelligence in Determining Supply Chain Agility and Supply Chain Resilience," Sustainability, MDPI, vol. 16(7), pages 1-15, March.
    4. El Baz, Jamal & Ruel, Salomée & Jebli, Fedwa, 2023. "Harnessing supply chain resilience and social performance through safety and health practices in the COVID-19 era: An investigation of normative pressures and adoption timing's role," International Journal of Production Economics, Elsevier, vol. 264(C).
    5. Katsumata, Sotaro & Nishimoto, Akihiro & Kannan, P.K., 2023. "Brand competitiveness and resilience to exogenous shock: Usage of smartphone apps during the COVID-19 pandemic," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    6. Shela, V. & Danks, Nicholas P. & Ramayah, T. & Ahmad, Noor Hazlina, 2024. "An application of the COA Framework: Building a sound foundation for organizational resilience," Journal of Business Research, Elsevier, vol. 179(C).
    7. Bashar Barakat & Marwan Milhem & Gehad Mohammed Ahmed Naji & Mohammed Alzoraiki & Habsah Binti Muda & Ali Ateeq & Zahida Abro, 2023. "Assessing the Impact of Green Training on Sustainable Business Advantage: Exploring the Mediating Role of Green Supply Chain Practices," Sustainability, MDPI, vol. 15(19), pages 1-21, September.
    8. Lipsa Jena & Subash Chandra Pattnaik, 2023. "COVID-19: Challenges and Changes for Human Resource Management Professionals," Journal of Studies in Dynamics and Change (JSDC), ISSN: 2348-7038, Voices of Inclusive Change and Expressions- (VOICE) Trust, Dehradun, Uttarakhand, vol. 10(2), pages 11-18, April-Jun.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:rcitxx:v:24:y:2021:i:22:p:3189-3205. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/rcit .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.