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Rational and ritualistic use of key performance indicators in hybrid organizations

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  • Deborah Agostino
  • Michela Arnaboldi

Abstract

This paper shows how and why a mandated (statutory) set of network key performance indicators (KPIs) was used by network actors, distinguishing between rational and ritualistic use. The authors carried out an exploratory case study on a representative example of hybrid organizations: a mandated public network for local public transport. Results highlight that mandated network KPIs have multiple and divergent uses, from a minimal rational use to a more common ritualistic and decoupled use.

Suggested Citation

  • Deborah Agostino & Michela Arnaboldi, 2017. "Rational and ritualistic use of key performance indicators in hybrid organizations," Public Money & Management, Taylor & Francis Journals, vol. 37(6), pages 409-416, September.
    • Handle: RePEc:taf:pubmmg:v:37:y:2017:i:6:p:409-416
    DOI: 10.1080/09540962.2017.1344021
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    References listed on IDEAS

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    1. G. Jan van Helden & Åge Johnsen & Jarmo Vakkuri, 2008. "Distinctive research patterns on public sector performance measurement of public administration and accounting disciplines," Public Management Review, Taylor & Francis Journals, vol. 10(5), pages 641-651, September.
    2. Robyn Keast & Myrna P. Mandell, 2013. "Network Performance: A Complex Interplay Of Form And Action," International Review of Public Administration, Taylor & Francis Journals, vol. 18(2), pages 27-45, August.
    3. Young, Joni J., 2006. "Making up users," Accounting, Organizations and Society, Elsevier, vol. 31(6), pages 579-600, August.
    4. Deborah Agostino & Irvine Lapsley, 2013. "City-Charity Partnerships and the Financial Crisis: Case study evidence," Public Management Review, Taylor & Francis Journals, vol. 15(5), pages 633-656, June.
    5. Deborah Agostino & Michela Arnaboldi, 2015. "The New Public Management in hybrid settings: New challenges for performance measures," International Review of Public Administration, Taylor & Francis Journals, vol. 20(4), pages 353-369, October.
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