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Risk and Crisis Management in the Public Sector: Risk Communication and the Social Amplification of Public Sector Risk

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  • Denis Smith
  • Jo McCloskey

Abstract

Concerns exist within the public sector about the ability of organizations to communicate issues of risk. These concerns include: the nature and magnitude of risks; the vulnerability of those who may bear the consequences associated with an event; and the sense of helplessness felt by victim groups. Apart from the public sector’s role as risk generator, regulator and communicator, it also has some responsibility for dealing with the consequences of a major catastrophic event through agencies such as health care and the emergency services. Under certain conditions, it is apparent that concerns over risk issues can escalate beyond a level expected by those charged with the management of that risk. Within this framework, the effective communication of risk and uncertainty is an integral, but often neglected, part of public sector activities. This article explores the process of risk communication and risk amplification and suggests a number of perspectives on policy development.

Suggested Citation

  • Denis Smith & Jo McCloskey, 1998. "Risk and Crisis Management in the Public Sector: Risk Communication and the Social Amplification of Public Sector Risk," Public Money & Management, Taylor & Francis Journals, vol. 18(4), pages 41-50, October.
    • Handle: RePEc:taf:pubmmg:v:18:y:1998:i:4:p:41-50
    DOI: 10.1111/1467-9302.00140
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    Cited by:

    1. Anup Chowdhury & Nikhil Chandra Shil, 2019. "Influence of New Public Management Philosophy On Risk Management, Fraud and Corruption Control and Internal Audit: Evidence from an Australian Public Sector Organization," Journal of Accounting and Management Information Systems, Faculty of Accounting and Management Information Systems, The Bucharest University of Economic Studies, vol. 18(4), pages 486-508, December.
    2. Panagiotopoulos, Panos & Barnett, Julie & Bigdeli, Alinaghi Ziaee & Sams, Steven, 2016. "Social media in emergency management: Twitter as a tool for communicating risks to the public," Technological Forecasting and Social Change, Elsevier, vol. 111(C), pages 86-96.
    3. Zoë Philips & David K. Whynes & Mark Avis, 2006. "Testing the construct validity of willingness to pay valuations using objective information about risk and health benefit," Health Economics, John Wiley & Sons, Ltd., vol. 15(2), pages 195-204, February.
    4. Anatolii N. Balashov & Andrii M. Lyseiuk & Ivan I. Bashta & Anastasiia D. Shtelmashenko & Andrii V. Mykoliuk, 2020. "Risks of Social Communications of Public Administrative Bodies with Regard to Manifestations of Corruption," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 9, November.
    5. Lobb, Alexandra E., 2004. "A Methodological Review of the Impacts of Risk and Trust on Consumer Behaviour Towards Food Safety," 84th Seminar, February 8-11, 2004, Zeist, The Netherlands 24994, European Association of Agricultural Economists.

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