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INNOVATION IN A REGULATED SERVICE: The case of English housing associations

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  • Richard M. Walker
  • Emma Jeanes

Abstract

This article explores the previously unexamined relationship between innovation and regulation in public service organizations. Innovation and regulation are conceptualized as different types of change - innovation is discontinuous change and regulation change to modify the behaviour of regulatees in relation to standards. Evidence is presented from a highly regulated public services sector - English housing associations, which are regulated by the Housing Corporation. In order to explain the behaviour of the case study housing associations and the regulator to innovation a two-stage innovation classification technique is developed and tested. Stage one draws upon social policy typologies, and stage two on attributes shown to influence innovation in other research. Housing associations' innovations are presented, categorized and classified. The findings indicate that innovation occurs at the borders of regulatory jurisdiction and that it is the tensions over these boundaries that are key drivers of innovation.

Suggested Citation

  • Richard M. Walker & Emma Jeanes, 2001. "INNOVATION IN A REGULATED SERVICE: The case of English housing associations," Public Management Review, Taylor & Francis Journals, vol. 3(4), pages 525-550, December.
    • Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:525-550
    DOI: 10.1080/14616670110070596
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    Cited by:

    1. Manville, Graham & Greatbanks, Richard, 2020. "Performance management in hybrid organisations: A study in social housing," European Management Journal, Elsevier, vol. 38(3), pages 533-545.
    2. Ongkittikul, Sumet & Geerlings, Harry, 2006. "Opportunities for innovation in public transport: Effects of regulatory reforms on innovative capabilities," Transport Policy, Elsevier, vol. 13(4), pages 283-293, July.
    3. Phil Jones & James Evans, 2006. "Urban Regeneration, Governance and the State: Exploring Notions of Distance and Proximity," Urban Studies, Urban Studies Journal Limited, vol. 43(9), pages 1491-1509, August.

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