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Identification and Trust in Public Organizations: A communicative approach

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  • Jesse W. Campbell
  • Tobin Im

Abstract

Little empirical research has examined the link between organizational identification and organizational trust. Identification presupposes a level of consistency in its object, and this study proposes that trust can reduce uncertainty between organization and employee, enabling a bond between the two to form. Secondly, this research looks at how interaction with various organizational groups may affect organizational trust, thereby indirectly encouraging identification. It is thus proposed that organizational trust should be understood as an important mechanism mediating the relationship between interaction with employees at different levels of the organizational hierarchy and identification with the organization as a whole.

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  • Jesse W. Campbell & Tobin Im, 2015. "Identification and Trust in Public Organizations: A communicative approach," Public Management Review, Taylor & Francis Journals, vol. 17(8), pages 1065-1084, September.
    • Handle: RePEc:taf:pubmgr:v:17:y:2015:i:8:p:1065-1084
    DOI: 10.1080/14719037.2014.881531
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    Cited by:

    1. Weisman, Hannah & Wu, Chia-Huei & Yoshikawa, Katsuhiko & Lee, Hyun-Jung, 2022. "Antecedents of organizational identification: a review and agenda for future research," LSE Research Online Documents on Economics 117626, London School of Economics and Political Science, LSE Library.
    2. Jesse Campbell, 2021. "Representative Bureaucracy, Immigrants, And Trust In Government: A Cross-National Study," Public administration issues, Higher School of Economics, issue 6, pages 7-23.
    3. Braun, Erik & Zenker, Sebastian, 2022. "In governments we trust: A two-country Brexit field experiment on perceived uncertainty as mediator for consumer decisions," Journal of Business Research, Elsevier, vol. 138(C), pages 335-346.

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