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Four Faces of Public Service Efficiency

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  • Rhys Andrews
  • Tom Entwistle

Abstract

We argue that there are four main dimensions, or faces, of public service efficiency, which should matter to theorists and practitioners of public management. The first, productive efficiency , relates to the maximization of outputs over inputs; the second, allocative efficiency , refers to the match between the demand for services and their supply; the third, distributive efficiency , relates to the pattern of service delivery amongst different groups of citizens; while the fourth, dynamic efficiency , refers to the balance between current and future consumption. We examine each of these faces of efficiency in turn and reflect upon the potential trade-offs between them.

Suggested Citation

  • Rhys Andrews & Tom Entwistle, 2013. "Four Faces of Public Service Efficiency," Public Management Review, Taylor & Francis Journals, vol. 15(2), pages 246-264, February.
    • Handle: RePEc:taf:pubmgr:v:15:y:2013:i:2:p:246-264
    DOI: 10.1080/14719037.2012.725760
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    Cited by:

    1. Sébastien Dony, 2017. "Ce que nous apprennent les démarches d'amélioration de l'efficience dans les collectivités territoriales," Post-Print hal-01907400, HAL.
    2. Germà Bel & Thomas Elston, 2022. ""When the Time is Right: Testing for Dynamic Effects in Collaborative Performance"," IREA Working Papers 202212, University of Barcelona, Research Institute of Applied Economics, revised Jul 2022.
    3. Campos-Alba, Cristina M. & Prior, Diego & Pérez-López, Gemma & Zafra-Gómez, Jose L., 2020. "Long-term cost efficiency of alternative management forms for urban public transport from the public sector perspective," Transport Policy, Elsevier, vol. 88(C), pages 16-23.
    4. Cristina M. Campos-Alba & Emilio J. De la Higuera-Molina & Gemma Pérez-López & José L. Zafra-Gómez, 2019. "Measuring the Efficiency of Public and Private Delivery Forms: An Application to the Waste Collection Service Using Order-M Data Panel Frontier Analysis," Sustainability, MDPI, vol. 11(7), pages 1-15, April.
    5. Chuanming Sun & Guoxin Tan & Xingyu Chai & Haiqing Zhang, 2023. "Analysis on the Satisfaction of Public Cultural Service by Township Residents: A Qualitative Perspective," Sustainability, MDPI, vol. 15(9), pages 1-23, April.
    6. Janina Kotlinska & Joanna Nucinska & Jacek Bednarz, 2021. "Education Financing: Explaining the Expenditure Concentration Gap between the State and Local Governments in Poland 2008-2019," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 564-578.
    7. Yue Wang & Honggen Zhu & Noshaba Aziz & Yu Liu, 2023. "Does Social Capital Improve the Effectiveness of Public Service? An Insight from Rural-to-Urban Migrants in China," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 165(2), pages 431-452, January.
    8. Vitaly L. Tambovtsev, 2021. "Targeted programs in the Russian Federation as a matter for evaluation," Upravlenets, Ural State University of Economics, vol. 12(2), pages 46-62, April.

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