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Trust, Participation and Performance

Author

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  • Shlomo Mizrahi
  • Eran Vigoda-Gadot
  • Nissim Cohen

Abstract

This article studies the possible impact of citizen and worker participation in decision making (PDM) in the Israeli National Insurance Institute (INI) on the perceived performance of this organization, and trust in it. Such an impact is expected according to the rationales suggested by the New Public Management (NPM) approach. The findings show that customers and employees of the INI correlate trust with performance and outcomes much more than with participation in decision-making processes. We suggest a potential explanation for the weak relationship between PDM and trust based on the idea of alternative politics and segments of the political culture.

Suggested Citation

  • Shlomo Mizrahi & Eran Vigoda-Gadot & Nissim Cohen, 2010. "Trust, Participation and Performance," Public Management Review, Taylor & Francis Journals, vol. 12(1), pages 99-126, January.
    • Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:99-126
    DOI: 10.1080/14719030902817949
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    Cited by:

    1. Z-John Liu, 2011. "The Relationship between Organizational Commitment and Quality of Public Budget Preparation," Information Management and Business Review, AMH International, vol. 3(6), pages 345-359.
    2. Sharon Gilad & Pazit Ben-Nun Bloom & Michaela Assouline, 2018. "Bureaucrats' processing of organizational reputation signals," Journal of Behavioral Public Administration, Center for Experimental and Behavioral Public Administration, vol. 1(1).
    3. Ruixia Song & Shuzhuo Li & Marcus W. Feldman, 2021. "Public Participation and Governance Performance in Gender-Imbalanced Central Rural China: The Roles of Trust and Risk Perception," Social Sciences, MDPI, vol. 10(7), pages 1-20, June.
    4. LEBRUMENT, Norbert & ZUMBO-LEBRUMENT, Cédrine & ROCHETTE, Corinne & ROULET, Thomas J., 2021. "Triggering participation in smart cities: Political efficacy, public administration satisfaction and sense of belonging as drivers of citizens’ intention," Technological Forecasting and Social Change, Elsevier, vol. 171(C).

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