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COVID-19 and e-wallet usage intention: A multigroup analysis between Indonesia and Malaysia

Author

Listed:
  • Hendy Mustiko Aji
  • Izra Berakon
  • Maizaitulaidawati Md Husin

Abstract

Physical distancing policy that is encouraged by the World Health Organization (WHO) has inspired consumers to do contactless activities, including payment transaction. Government authorities in a growing number of countries are taking actions to encourage contactless payments as the COVID-19 pandemic escalates. People are worried that novel coronavirus (SARS-Cov2) can be transmitted through physical money. It drives them to shift to e-wallet. Due to a lack of study on this topic, the present study contributes to the literature by examining the effect of perceived risk, government support, and perceived usefulness on customers’ intention to use e-wallet during COVID-19 outbreak. To give more fruitful insight, another major contribution of this study is investigating the group difference between Indonesia and Malaysia in the overall model. Questionnaires are distributed to the respondents by using a proportional sampling technique. As a result, 259 total respondents from Indonesia and 207 from Malaysia are collected. Both countries are selected because Indonesia and Malaysia can be considered as the two-worst countries in ASEAN affected by COVID-19. The model is tested using PLS-Structural Equation Modeling (SEM) approach. The results show that the effects of government support on the intention to use e-wallets differ between countries. Besides, perceived usefulness fully mediated government support-intention to use e-wallets relationship, and partially mediated the effect of perceived risk on intention to use e-wallets.

Suggested Citation

  • Hendy Mustiko Aji & Izra Berakon & Maizaitulaidawati Md Husin, 2020. "COVID-19 and e-wallet usage intention: A multigroup analysis between Indonesia and Malaysia," Cogent Business & Management, Taylor & Francis Journals, vol. 7(1), pages 1804181-180, January.
    • Handle: RePEc:taf:oabmxx:v:7:y:2020:i:1:p:1804181
    DOI: 10.1080/23311975.2020.1804181
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    Citations

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    Cited by:

    1. Agnieszka Huterska & Anna Iwona Piotrowska & Joanna Szalacha-Jarmużek, 2021. "Fear of the COVID-19 Pandemic and Social Distancing as Factors Determining the Change in Consumer Payment Behavior at Retail and Service Outlets," Energies, MDPI, vol. 14(14), pages 1-18, July.
    2. Bob Foster & Ratih Hurriyati & Muhamad Deni Johansyah, 2022. "The Effect of Product Knowledge, Perceived Benefits, and Perceptions of Risk on Indonesian Student Decisions to Use E-Wallets for Warunk Upnormal," Sustainability, MDPI, vol. 14(11), pages 1-16, May.
    3. Noorshella Che Nawi & Abdullah Al Mamun & Naeem Hayat & Linda Seduram, 2022. "Promoting Sustainable Financial Services Through the Adoption of eWallet Among Malaysian Working Adults," SAGE Open, , vol. 12(1), pages 21582440211, January.
    4. Jang, Sunghoon & Hong, Doosun & Lee, Chungwon, 2024. "Exploring the behavioral adoption of automated parcel locker systems under COVID-19," Transport Policy, Elsevier, vol. 151(C), pages 1-11.
    5. Aysen Bakkaloglu & Yavuz Toraman, 2022. "Examining Individuals’ Attitudes Toward Electronic Money in the Framework of the Technology Acceptance Model," Journal of Economic Policy Researches, Istanbul University, Faculty of Economics, vol. 9(2), pages 475-494, July.
    6. Minh Thi Binh Nguyen & Nam Dinh Khuc & Nguyen Hoang Nguyen, 2024. "The direct and indirect impacts of factors on the use of QR code payment during the Covid-19 pandemic: Empirical research in Ho Chi Minh City, Vietnam," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 14(2), pages 126-142.
    7. Md. Al Amin & Abureza M. Muzareba & Imtiaz Uddin Chowdhury & Mubina Khondkar, 2024. "Understanding e-satisfaction, continuance intention, and e-loyalty toward mobile payment application during COVID-19: an investigation using the electronic technology continuance model," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(2), pages 318-340, June.
    8. V. K. Parvathy & Jyothi Kumar, 2022. "Driving Financial Inclusion: Technology as an Indicator of Financial Ecosystem Development During the COVID-19 Pandemic in India," International Journal of E-Business Research (IJEBR), IGI Global, vol. 18(1), pages 1-15, January.
    9. Andjar Prasetyo & Nana Noviana & Weni Rosdiana & M. Arief Anwar & Hartiningsih & Hendrixon & Bekti Putri Harwijayanti & Mochammad Fahlevi, 2023. "Stunting Convergence Management Framework through System Integration Based on Regional Service Governance," Sustainability, MDPI, vol. 15(3), pages 1-23, January.
    10. Michael N.A. Mensah & Adusei Jumah, 2021. "Electronic Money and Consumer Spending Behaviour: Evidence from Ghana," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 11(3), pages 1-6.
    11. Polyakova, V. & Streltsova, E. & Iudin, I. & Kuzina, L., 2024. "Irreversible effects? How the digitalization of daily practices has changed after the COVID-19 pandemic," Technology in Society, Elsevier, vol. 76(C).
    12. Daragmeh, Ahmad & Lentner, Csaba & Sági, Judit, 2021. "FinTech payments in the era of COVID-19: Factors influencing behavioral intentions of “Generation X” in Hungary to use mobile payment," Journal of Behavioral and Experimental Finance, Elsevier, vol. 32(C).

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