IDEAS home Printed from https://ideas.repec.org/a/taf/marpmg/v42y2015i7p699-711.html
   My bibliography  Save this article

Measuring port effectiveness: what really determines cargo interests' evaluations of port service delivery?

Author

Listed:
  • Mary R. Brooks
  • Tony Schellinck

Abstract

For port managers seeking to serve the needs of the beneficial cargo owners, understanding the factors critical to their evaluation of the port's customer service delivery is of critical importance. This research examined service delivery effectiveness as perceived by cargo owners and agents in seven North American container ports, with more than 250 000 TEUs (20-foot equivalent units) in volume. Using an Internet survey instrument, the study finds negligible differences in stated requirements of ports between cargo owners and cargo agents (as indicated by importance scores) but significant differences between the two segments in the influence that the individual criterion has on the performance scores ports receive and on the size and nature of performance gaps. Importance-performance gap (I-P Gap) analysis provides slightly different guidance than does determinance analysis, indicating that there is a need for both approaches and a method for reconciling different outcomes.

Suggested Citation

  • Mary R. Brooks & Tony Schellinck, 2015. "Measuring port effectiveness: what really determines cargo interests' evaluations of port service delivery?," Maritime Policy & Management, Taylor & Francis Journals, vol. 42(7), pages 699-711, October.
    • Handle: RePEc:taf:marpmg:v:42:y:2015:i:7:p:699-711
    DOI: 10.1080/03088839.2015.1077282
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/03088839.2015.1077282
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/03088839.2015.1077282?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Brooks, Mary R., 2006. "Chapter 25 Issues in Measuring Port Devolution Program Performance: A Managerial Perspective," Research in Transportation Economics, Elsevier, vol. 17(1), pages 599-629, January.
    2. Mary R. Brooks & Tony Schellinck & Athanasios A. Pallis, 2011. "A systematic approach for evaluating port effectiveness," Maritime Policy & Management, Taylor & Francis Journals, vol. 38(3), pages 315-334, May.
    3. Theo E. Notteboom & Willy Winkelmans, 2001. "Structural changes in logistics: how will port authorities face the challenge?," Maritime Policy & Management, Taylor & Francis Journals, vol. 28(1), pages 71-89, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Zhang, Qiang & Zheng, Shiyuan & Geerlings, Harry & El Makhloufi, Abdel, 2019. "Port governance revisited: How to govern and for what purpose?," Transport Policy, Elsevier, vol. 77(C), pages 46-57.
    2. Wang, Tingsong & Tian, Xuecheng & Wang, Yadong, 2020. "Container slot allocation and dynamic pricing of time-sensitive cargoes considering port congestion and uncertain demand," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 144(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Moreira, Paulo Pires, 2012. "A Análise De Sines Como Ativo Geoestratégico Nacional: Um Cluster Suportado Nas Redes Marítimas Mundiais [The Analysis of Sines as a Geostrategic Asset: A Cluster Supported in the Maritime Chain]," MPRA Paper 47694, University Library of Munich, Germany, revised 04 Oct 2012.
    2. Ha, Min-Ho & Yang, Zaili & Lam, Jasmine Siu Lee, 2019. "Port performance in container transport logistics: A multi-stakeholder perspective," Transport Policy, Elsevier, vol. 73(C), pages 25-40.
    3. Moreira, Paulo Pires, 2013. "The port of Sines:contribution for the emergence of a regional cluster," MPRA Paper 47719, University Library of Munich, Germany.
    4. Moreira, Paulo Pires, 2015. "The Role of Seaports for Portuguese Economic Recovery: The Port of Sines," MPRA Paper 66287, University Library of Munich, Germany.
    5. Yap, Wei Yim & Lam, Jasmine S.L., 2006. "Competition dynamics between container ports in East Asia," Transportation Research Part A: Policy and Practice, Elsevier, vol. 40(1), pages 35-51, January.
    6. Numa-Navarro, Ian & Wilmsmeier, Gordon & Gil, Cristiam, 2023. "Improving empty container management using street-turn: A case study of the Colombian logistics network," Journal of Transport Geography, Elsevier, vol. 112(C).
    7. Elvira Haezendonck & Julien van den Broeck & Tim Jans, 2011. "Analysing the lobby-effect of port competitiveness’ determinants: a stochastic frontier approach," Journal of Productivity Analysis, Springer, vol. 36(2), pages 113-123, October.
    8. Zhang, Qiang & Zheng, Shiyuan & Geerlings, Harry & El Makhloufi, Abdel, 2019. "Port governance revisited: How to govern and for what purpose?," Transport Policy, Elsevier, vol. 77(C), pages 46-57.
    9. Leonard Heilig & Stefan Voß, 0. "Information systems in seaports: a categorization and overview," Information Technology and Management, Springer, vol. 0, pages 1-23.
    10. Marion Magnan & Martijn Horst, 2020. "Involvement of port authorities in inland logistics markets: the cases of Rotterdam, Le Havre and Marseille," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 22(1), pages 102-123, March.
    11. Cullinane, Kevin, 2004. "1. Editorial: Key Themes In Shipping Economics Research," Research in Transportation Economics, Elsevier, vol. 12(1), pages 1-17, January.
    12. Wouter Jacobs & Theo Notteboom, 2011. "An Evolutionary Perspective on Regional Port Systems: The Role of Windows of Opportunity in Shaping Seaport Competition," Environment and Planning A, , vol. 43(7), pages 1674-1692, July.
    13. Notteboom, Theo, 2006. "Chapter 19 Concession Agreements as Port Governance Tools," Research in Transportation Economics, Elsevier, vol. 17(1), pages 437-455, January.
    14. Jagan Jeevan & Violeta Roso, 2019. "Exploring seaport - dry ports dyadic integration to meet the increase in container vessels size," Journal of Shipping and Trade, Springer, vol. 4(1), pages 1-18, December.
    15. Yang, Chung-Shan & Lu, Chin-Shan & Haider, Jane Jing & Marlow, Peter Bernard, 2013. "The effect of green supply chain management on green performance and firm competitiveness in the context of container shipping in Taiwan," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 55(C), pages 55-73.
    16. Amanda Mackloet, 2006. "Locational Dynamics in an Era of Global Economic Change: Is the Port of Rotterdam Up to the Challenge?," ERSA conference papers ersa06p337, European Regional Science Association.
    17. Leonard Heilig & Stefan Voß, 2017. "Information systems in seaports: a categorization and overview," Information Technology and Management, Springer, vol. 18(3), pages 179-201, September.
    18. de Langen, P.W. & Heij, C., 2013. "Performance Effects of the Corporatisation of Port of Rotterdam Authority," Econometric Institute Research Papers EI2013-06, Erasmus University Rotterdam, Erasmus School of Economics (ESE), Econometric Institute.
    19. Jūratė Liebuvienė & Kristina Čižiūnienė, 2021. "Comparative Analysis of Ports on the Eastern Baltic Sea Coast," Logistics, MDPI, vol. 6(1), pages 1-29, December.
    20. Peter W. De Langen & Athanasios A. Pallis, 2005. "Analysis Of The Benefits Of Intra-Port Competition," Industrial Organization 0510003, University Library of Munich, Germany, revised 17 Oct 2005.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:marpmg:v:42:y:2015:i:7:p:699-711. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/TMPM20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.