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Determinants of E-government Adoption: Testing the Mediating Effects of Perceived Usefulness and Perceived Ease of Use

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  • Lijun Chen
  • Apetogbo Komlan Aklikokou

Abstract

This study proposes an e-government adoption model to determine the factors which lead to citizens’ adoption of e-government services in the Togolese context while investigating the mediating roles of perceived usefulness and perceived ease of use. The proposed model was tested using valid and reliable data gathered from a sample of 482 respondents. Findings indicate that behavioral intention to use e-government services is significantly influenced by perceived usefulness and perceived ease of use. More importantly, the analysis revealed that, perceived usefulness and perceived ease of use play a mediating role, either full or partial between the antecedent variables, social influence, trustworthiness and facilitating conditions and the outcome variable, behavioral intention to use. The implementation of e-government services with a focus on these fundamental factors will eventually increase the acceptance and adoption of such services by citizens.

Suggested Citation

  • Lijun Chen & Apetogbo Komlan Aklikokou, 2020. "Determinants of E-government Adoption: Testing the Mediating Effects of Perceived Usefulness and Perceived Ease of Use," International Journal of Public Administration, Taylor & Francis Journals, vol. 43(10), pages 850-865, July.
    • Handle: RePEc:taf:lpadxx:v:43:y:2020:i:10:p:850-865
    DOI: 10.1080/01900692.2019.1660989
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    Cited by:

    1. José Moleiro Martins & Muhammad Farrukh Shahzad & Shuo Xu, 2023. "Factors influencing entrepreneurial intention to initiate new ventures: evidence from university students," Journal of Innovation and Entrepreneurship, Springer, vol. 12(1), pages 1-27, December.
    2. Afful Ekow Kelly & Sellappan Palaniappan, 2023. "Using a technology acceptance model to determine factors influencing continued usage of mobile money service transactions in Ghana," Journal of Innovation and Entrepreneurship, Springer, vol. 12(1), pages 1-24, December.
    3. Pham Minh & Dang Thao Yen & Ngo Thi Huong Quynh & Hoang Thi Hong Yen & Tran Thi Thanh Nga & Nguyen Van Quoc, 2021. "Assessment of influencer’s effects on customers’ online purchasing behavior in Vietnam," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 11(2), pages 81-96.
    4. Ikramuddin Junejo & Dr. Taskeen Zahra Buriro & Muhammad Sufyan Ramish & Dr. Syed Salahuddin, 2024. "Impact of Perceived Ease of Use and Perceived Usefulness on Behavioral Intention to Use Blockchain in Food Supply Firms: The Mediating Role of Employee Attitude," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 13(2), pages 174-180.

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