IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v9y2025i1p762-784.html
   My bibliography  Save this article

An Empirical study on E-Government Intentions and Adoption: Mediating effects of Bangladeshi Citizens’ Attitudes and Trust in Government

Author

Listed:
  • Muhammad Hasibul Hasan

    (PhD Candidate of Business & Communication, Universiti Malaysia Perlis, 01000 Kangar, Perlis, Malaysia)

  • Dr. Syed Zulkarnain Bin Syed Idrus

    (Faculty of Business & Communication, Universiti Malaysia Perlis, 01000 Kangar, Perlis, Malaysia)

  • Dr. Norshahrizan Binti Nordin

    (Faculty of Business & Communication, Universiti Malaysia Perlis, 01000 Kangar, Perlis, Malaysia)

Abstract

Use of Information and Communication Technology to more efficiently deliver government services to citizens is known as e-government. This research investigated the factors that influence e-government adoption intention by Bangladeshi citizens. The study extended the basic UTAUT model to propose an e-government adoption conceptual framework. The proposed framework included attitude and trust in Government as possible mediator. The proposed framework was validated through empirical data. Using a quantitative approach, data were collected from citizens across various regions of Bangladesh through a structured survey questionnaire. Partial Least Squares – Structural Equation Modeling (PLS-SEM) method was used for data analysis. The study results revealed that performance expectancy, effort expectancy and social influence affects the Bangladeshi citizens’ e-government service adoption intention. Furthermore, these relationships are mediated through attitude. The favorable attitude created through performance expectancy, effort expectancy and social influence trickles down to favorable adoption intention. Facilitating conditions supporting the e-government engagement influences the behavioral intention as well. The supporting conditions’ effects are significantly and positively mediated by Bangladeshi citizens’ trust in their government. By proposing and validating a new conceptual framework for studying e-government adoption, the study adds knowledge to the e-government specific literature. The validation in Bangladesh also contributed to literature by providing e-government adoption insight from developing nations’ perspective. The study outcome provides an opportunity to bridge the gap between government service provider and citizen. Government policy makers can consider carrying out an investigation on the impact of the external influences to strategize more effective e-government initiatives. Accordingly, the service providers while designing e-government services should prioritize taking into consideration citizens’ specific requirements. The study further contributed to the creation of awareness to the citizens on the benefits of e-governance in the provision of effective government services.

Suggested Citation

  • Muhammad Hasibul Hasan & Dr. Syed Zulkarnain Bin Syed Idrus & Dr. Norshahrizan Binti Nordin, 2025. "An Empirical study on E-Government Intentions and Adoption: Mediating effects of Bangladeshi Citizens’ Attitudes and Trust in Government," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(1), pages 762-784, January.
    • Handle: RePEc:bcp:journl:v:9:y:2025:i:1:p:762-784
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-9-issue-1/762-784.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijriss/articles/an-empirical-study-on-e-government-intentions-and-adoption-mediating-effects-of-bangladeshi-citizens-attitudes-and-trust-in-government/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ahmad Al-Tit, 2016. "The Impact Of Lean Supply Chain On Productivity Of Saudi Manufacturing Firms In Al-Qassim Region," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 14(1), pages 18-27, December.
    2. Meltem Altin & Recep Yilmaz, 2022. "Adoption of Cloud-Based Accounting Practices in Turkey: An Empirical Study," International Journal of Public Administration, Taylor & Francis Journals, vol. 45(11), pages 819-833, August.
    3. Isaac Kofi Mensah, 2019. "Factors Influencing the Intention of University Students to Adopt and Use E-Government Services: An Empirical Evidence in China," SAGE Open, , vol. 9(2), pages 21582440198, June.
    4. Emad Abu-Shanab & Ameen Al-Azzam, 2012. "Trust Dimensions and the Adoption of E-Government in Jordan," International Journal of Information Communication Technologies and Human Development (IJICTHD), IGI Global, vol. 4(1), pages 39-51, January.
    5. Lijun Chen & Apetogbo Komlan Aklikokou, 2020. "Determinants of E-government Adoption: Testing the Mediating Effects of Perceived Usefulness and Perceived Ease of Use," International Journal of Public Administration, Taylor & Francis Journals, vol. 43(10), pages 850-865, July.
    6. Isaac Kofi Mensah & Guohua Zeng & Chuanyong Luo, 2020. "E-Government Services Adoption: An Extension of the Unified Model of Electronic Government Adoption," SAGE Open, , vol. 10(2), pages 21582440209, June.
    7. Vinodh Krishnaraju & Saji K Mathew & Vijayan Sugumaran, 2016. "Web personalization for user acceptance of technology: An empirical investigation of E-government services," Information Systems Frontiers, Springer, vol. 18(3), pages 579-595, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Muhammad Hasibul Hasan & Syed Zulkarnain Bin Syed Idrus & Norshahrian Binti Nordin, 2024. "E-Government Adoption Intention among Bangladeshi Citizens a Conceptual Model," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 11(12), pages 457-467, December.
    2. Wenjuan Li & Lan Xue, 2021. "Analyzing the Critical Factors Influencing Post-Use Trust and Its Impact on Citizens’ Continuous-Use Intention of E-Government: Evidence from Chinese Municipalities," Sustainability, MDPI, vol. 13(14), pages 1-18, July.
    3. Venugopal Gopalakrishna-Remani & Robert Paul Jones & Kerri M. Camp, 2019. "Levels of EMR Adoption in U.S. Hospitals: An Empirical Examination of Absorptive Capacity, Institutional Pressures, Top Management Beliefs, and Participation," Information Systems Frontiers, Springer, vol. 21(6), pages 1325-1344, December.
    4. Valentina Burksiene & Jaroslav Dvorak & Mantas Duda, 2019. "Upstream Social Marketing for Implementing Mobile Government," Societies, MDPI, vol. 9(3), pages 1-13, July.
    5. Mahesh Balan U & Saji K. Mathew, 2021. "Personalize, Summarize or Let them Read? A Study on Online Word of Mouth Strategies and Consumer Decision Process," Information Systems Frontiers, Springer, vol. 23(3), pages 627-647, June.
    6. Pham Minh & Dang Thao Yen & Ngo Thi Huong Quynh & Hoang Thi Hong Yen & Tran Thi Thanh Nga & Nguyen Van Quoc, 2021. "Assessment of influencer’s effects on customers’ online purchasing behavior in Vietnam," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 11(2), pages 81-96.
    7. Baabdullah, Abdullah M. & Alalwan, Ali Abdallah & Algharabat, Raed S. & Metri, Bhimaraya & Rana, Nripendra P., 2022. "Virtual agents and flow experience: An empirical examination of AI-powered chatbots," Technological Forecasting and Social Change, Elsevier, vol. 181(C).
    8. José Alberto Martínez-González & Carmen D. Álvarez-Albelo, 2021. "Influence of Site Personalization and First Impression on Young Consumers’ Loyalty to Tourism Websites," Sustainability, MDPI, vol. 13(3), pages 1-17, January.
    9. Ajao Qasim & Emad Abu-Shanab, 2016. "Drivers of mobile payment acceptance: The impact of network externalities," Information Systems Frontiers, Springer, vol. 18(5), pages 1021-1034, October.
    10. Zhou Lulin & Joseph Owusu-Marfo & Henry Asante Antwi & Maxwell Opuni Antwi & Xinglong Xu, 2020. "Nurses’ Readiness in the Adoption of Hospital Electronic Information Management Systems in Ghana: The Application of the Structural Equation Modeling and the UTAUT Model," SAGE Open, , vol. 10(2), pages 21582440209, June.
    11. Muhammad Umair Wattoo & Syed Muhammad Javed Iqbal, 2022. "Unhiding Nexus Between Service Quality, Customer Satisfaction, Complaints, and Loyalty in Online Shopping Environment in Pakistan," SAGE Open, , vol. 12(2), pages 21582440221, May.
    12. Rashmi Ranjan Panigrahi & Subhodeep Mukherjee & Zakir Hossen Shaikh & Naji Mansour Nomran, 2025. "Leveraging Blockchain for Transparency: A Study on Organ Supply Chains and Transplant Processes," Logistics, MDPI, vol. 9(1), pages 1-16, January.
    13. Hyungjun Seo & Seunghwan Myeong, 2021. "Determinant Factors for Adoption of Government as a Platform in South Korea: Mediating Effects on the Perception of Intelligent Information Technology," Sustainability, MDPI, vol. 13(18), pages 1-20, September.
    14. Alexandra Lavinia Horobeț & Irina Mnohoghitnei & Emanuela Marinela Luminița Zlatea & Alexandra Smedoiu-Popoviciu, 2023. "Determinants of E-Government Use in the European Union: An Empirical Analysis," Societies, MDPI, vol. 13(6), pages 1-17, June.
    15. Kiljae Lee & Kyung Young Lee & Lorn Sheehan, 2020. "Hey Alexa! A Magic Spell of Social Glue?: Sharing a Smart Voice Assistant Speaker and Its Impact on Users’ Perception of Group Harmony," Information Systems Frontiers, Springer, vol. 22(3), pages 563-583, June.
    16. Omweri, F. S., 2024. "A Systematic Literature Review of E-Government Implementation in Developing Countries: Examining Urban-Rural Disparities, Institutional Capacity, and Socio-Cultural Factors in the Context of Local Gov," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(8), pages 1173-1199, August.
    17. Issam AlHadid & Evon Abu-Taieh & Rami S. Alkhawaldeh & Sufian Khwaldeh & Ra’ed Masa’deh & Khalid Kaabneh & Ala’Aldin Alrowwad, 2022. "Predictors for E-Government Adoption of SANAD App Services Integrating UTAUT, TPB, TAM, Trust, and Perceived Risk," IJERPH, MDPI, vol. 19(14), pages 1-26, July.
    18. Tian Jin & Cheng Dong, 2023. "Technical Foundation, External Environment, and Government Internet Service Capability: Evidence From China," SAGE Open, , vol. 13(4), pages 21582440231, October.
    19. Carlos Tam & Diogo Santos & Tiago Oliveira, 2020. "Exploring the influential factors of continuance intention to use mobile Apps: Extending the expectation confirmation model," Information Systems Frontiers, Springer, vol. 22(1), pages 243-257, February.
    20. Efpraxia D. Zamani & Nancy Pouloudi & George Giaglis & Jonathan Wareham, 2021. "Accommodating Practices During Episodes of Disillusionment with Mobile IT," Information Systems Frontiers, Springer, vol. 23(2), pages 453-475, April.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:9:y:2025:i:1:p:762-784. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.