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Users' Influence in Social-service Innovations: Two Swedish Case Studies

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  • Peter Svensson
  • Lars Bengtsson

Abstract

This article uses case studies to address the sources of social innovation, a major contributor to economic growth and welfare services. Following the findings of user-innovation research in the commercial sector, the authors found that social-problem users innovate new social services for solving specific social problems. They also found that superior problem and solution knowledge is one reason for their ability to do this, that their legitimacy with other potential users is an important factor for their innovations' diffusion and that the legitimacy of the new social services' operators with other stakeholders is important for acquiring resources for their projects. This contributes to the understanding of the management of social innovation using the established theoretical framework of user innovation.

Suggested Citation

  • Peter Svensson & Lars Bengtsson, 2010. "Users' Influence in Social-service Innovations: Two Swedish Case Studies," Journal of Social Entrepreneurship, Taylor & Francis Journals, vol. 1(2), pages 190-212, October.
    • Handle: RePEc:taf:jsocen:v:1:y:2010:i:2:p:190-212
    DOI: 10.1080/19420676.2010.511813
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    References listed on IDEAS

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    1. Karim R. Lakhani & Jill A. Panetta, 2007. "The Principles of Distributed Innovation," Innovations: Technology, Governance, Globalization, MIT Press, vol. 2(3), pages 97-112, July.
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    Cited by:

    1. Lars BENGTSSON & Natalia RYZHKOVA, 2013. "Managing Online Users in Open Innovation: The Case of a Nordic Telecom Company," Communications & Strategies, IDATE, Com&Strat dept., vol. 1(89), pages 37-53, 1st quart.
    2. Dominic Chalmers, 2013. "Social innovation: An exploration of the barriers faced by innovating organizations in the social economy," Local Economy, London South Bank University, vol. 28(1), pages 17-34, February.

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