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Mediating roles of emotion and experience in the stimulus-organism-response framework in higher education institutions

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  • Mei-Teh Goi
  • Vigneswari Kalidas
  • Norzita Yunus

Abstract

This study aims to examine the Stimulus-Organism-Response (SOR) model in the context of Higher Education Institutions (HEIs). Unlike previous studies, this study tested two organism variables, namely emotion and experience, as mediators in the relationship between seven dimensions of stimulus and response. Self-administered questionnaires were distributed to students in public and private HEIs. A total of 424 questionnaires were used in the data analysis. Using structural equation modeling, this study shows that emotion significantly mediated the relationship between three dimensions of stimulus (layout and facilities, fellow students, and employees) and response. This study also found that experience significantly mediated the relationship between two dimensions of stimulus (layout and facilities, and students’ fellows) and response. The findings suggest that emotion and experience play an important role as mediators in the relationship between stimulus and response.

Suggested Citation

  • Mei-Teh Goi & Vigneswari Kalidas & Norzita Yunus, 2018. "Mediating roles of emotion and experience in the stimulus-organism-response framework in higher education institutions," Journal of Marketing for Higher Education, Taylor & Francis Journals, vol. 28(1), pages 90-112, January.
    • Handle: RePEc:taf:jmkthe:v:28:y:2018:i:1:p:90-112
    DOI: 10.1080/08841241.2018.1425231
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    Cited by:

    1. Agus Sugiarto & Cheng-Wen Lee & Andrian Dolfriandra Huruta & Christine Dewi & Abbott Po Shun Chen, 2022. "Predictors of Pro-Environmental Intention and Behavior: A Perspective of Stimulus–Organism–Response Theory," Sustainability, MDPI, vol. 14(23), pages 1-17, December.
    2. Adriana Amaya Rivas & Ying-Kai Liao & Minh-Quan Vu & Chia-Sheng Hung, 2022. "Toward a Comprehensive Model of Green Marketing and Innovative Green Adoption: Application of a Stimulus-Organism-Response Model," Sustainability, MDPI, vol. 14(6), pages 1-17, March.
    3. Mirza Mohammad Didarul Alam & Nor Azila Mohd Noor, 2020. "The Relationship Between Service Quality, Corporate Image, and Customer Loyalty of Generation Y: An Application of S-O-R Paradigm in the Context of Superstores in Bangladesh," SAGE Open, , vol. 10(2), pages 21582440209, May.
    4. Morone, Andrea & Nemore, Francesco & Schirone, Dario Antonio, 2018. "Sales impact of servicescape's rational stimuli: A natural experiment," Journal of Retailing and Consumer Services, Elsevier, vol. 45(C), pages 256-262.
    5. Kimiagari, Salman & Asadi Malafe, Neda Sharifi, 2021. "The role of cognitive and affective responses in the relationship between internal and external stimuli on online impulse buying behavior," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).

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