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Measuring consumer-based brand equity for Indian business schools

Author

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  • Ashita Aggarwal Sharma
  • Vithala R. Rao
  • Sapna Popli

Abstract

Brands are fundamentally about experiences and relationships, and therefore they form prime basis of an institution's connection with their stakeholders. With the mushrooming of business schools (both private autonomous and government supported) and fading global boundaries, especially in the Indian context, communicating a business school brand to stakeholders has become extremely important. It is imperative for Indian business schools to differentiate and build strong brands in the competitive business education space in India. Brand building helps in creating, evolving and enhancing a brand's positioning and its perceptions among stakeholders. These perceptions are critical in influencing behavior and hence the performance of an institution. The paper aims to assess the brand equity of select Indian business schools (from the prospective student's perspective) using a familiarity--perception--preference--choice framework. The branding framework proposed in this study highlights how consumer-based brand equity measures can be used to improve business school positioning and hence the brand image. This paper gives an opportunity to extend the current knowledge in measuring the brand equity of business schools, especially in India. This study would help institutions apply brand equity measurements to their business schools and implement focused branding efforts to gain a higher student share and build quality education brands.

Suggested Citation

  • Ashita Aggarwal Sharma & Vithala R. Rao & Sapna Popli, 2013. "Measuring consumer-based brand equity for Indian business schools," Journal of Marketing for Higher Education, Taylor & Francis Journals, vol. 23(2), pages 175-203, July.
  • Handle: RePEc:taf:jmkthe:v:23:y:2013:i:2:p:175-203
    DOI: 10.1080/08841241.2013.866609
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    Cited by:

    1. Irshad Hussain Sarki & Sarwar Mehmood Azhar & Niaz Ahmed Bhutto, 2021. "Students And Their Universities: Role Of Perceived Market Orientation On University Reputation," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 10(3), pages 277-285.
    2. Vukasović Tina, 2022. "Applying Model of Brand Equity in Higher Education Marketing Context," Business Systems Research, Sciendo, vol. 13(1), pages 156-168, June.
    3. Soni Sanjay & Govender Krishna, 2018. "The Relationship between Service Quality Dimensions and Brand Equity: Higher Education Students’ Perceptions," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 26(3), pages 71-87, September.
    4. Nguyen-Tan Hung & Kuo-Liang Yen, 2022. "Towards Sustainable Internationalization of Higher Education: Innovative Marketing Strategies for International Student Recruitment," Sustainability, MDPI, vol. 14(14), pages 1-22, July.

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