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The construction productivity debate and the measurement of service qualities

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  • Ahmet Anil Sezer
  • Jan Br�chner

Abstract

Since the 1960s, researchers have provided short-term and long-term explanations for low productivity growth in the construction industry. In retrospect, the main challenge appears to be the measurement of changes in heterogeneous input and output qualities. The aim here is to review earlier construction productivity research and to compare it with more recent approaches to quality measurement used when analysing services productivity, ultimately intending to provide guidance for using performance data from construction projects. Relying on the EU KLEMS database, industries with similar patterns of productivity growth are identified, primarily the business services industry. In services productivity analyses, the attempts to introduce output quality measures reflecting customer satisfaction are particularly interesting, as this creates a link to productivity effects on clients. A conclusion is that it should be possible to use the increasing volume of performance indicator data collected for construction project benchmarking for extending the range of output quality variables. However, resource constraints imply that it is infeasible to base industry productivity statistics on project level data reflecting customer satisfaction and customer productivity effects.

Suggested Citation

  • Ahmet Anil Sezer & Jan Br�chner, 2014. "The construction productivity debate and the measurement of service qualities," Construction Management and Economics, Taylor & Francis Journals, vol. 32(6), pages 565-574, June.
    • Handle: RePEc:taf:conmgt:v:32:y:2014:i:6:p:565-574
    DOI: 10.1080/01446193.2013.831464
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    References listed on IDEAS

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    1. Vernon Topp & Leo Soames & Dean Parham & Harry Bloch, 2008. "Productivity in the Mining Industry: Measurement and Interpretation," Staff Working Papers 0807, Productivity Commission, Government of Australia.
    2. Anita Wölfl, 2003. "Productivity Growth in Service Industries: An Assessment of Recent Patterns and the Role of Measurement," OECD Science, Technology and Industry Working Papers 2003/7, OECD Publishing.
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    Cited by:

    1. Dixit Saurav, 2021. "Impact of management practices on construction productivity in Indian building construction projects: an empirical study," Organization, Technology and Management in Construction, Sciendo, vol. 13(1), pages 2383-2390, January.
    2. Oluseyi Julius Adebowale & Patricia Omega Kukoyi & Iyabo Mercy Olagoke & Badmus Ademola, 2020. "Towards Improving Project Performance Indicators in South African Construction Sector," Journal of Economics and Behavioral Studies, AMH International, vol. 12(4), pages 1-12.
    3. Tero Kuusi & Martti Kulvik & Juha-Matti Junnonen, 2022. "Productivity Growth in Construction Value Chains," International Productivity Monitor, Centre for the Study of Living Standards, vol. 42, pages 3-32, Spring.
    4. Kuusi, Tero & Junnonen, Juha-Matti & Kulvik, Martti, 2020. "Construction Value Chains and Their Productivity Growth," ETLA Working Papers 79, The Research Institute of the Finnish Economy.
    5. Choudhary Dhruva & Singh Priyanka & Dixit Saurav, 2024. "Impact of quality change management on civil engineering projects in India," Organization, Technology and Management in Construction, Sciendo, vol. 16(1), pages 150-169.

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