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KVAM: model for measuring knowledge management performance of engineering community of practice

Author

Listed:
  • Wen-der Yu
  • Pei-lun Chang
  • Shuen-Ho Yao
  • Shen-Jung Liu

Abstract

The research presents the development of the knowledge value-adding model (KVAM) for quantitative performance measurement of the community of practice (CoP) of the knowledge management system (KMS) in an A/E consulting firm. The proposed KVAM combines several existing KM theories including knowledge creation spiral, knowledge chain model, and knowledge value added theory to form a process-level model for measuring the performance of a generic community of practice (CoP). Case study results show that the proposed KVAM provides KM managers with a useful tool not only to monitor the performance of a CoP and its members but also to plan an effective strategy for performance improvement. Unlike the traditional organizational-level approaches, the proposed KVAM was concluded to better reflect the actual values solely generated by the KMS rather than other management factors.

Suggested Citation

  • Wen-der Yu & Pei-lun Chang & Shuen-Ho Yao & Shen-Jung Liu, 2009. "KVAM: model for measuring knowledge management performance of engineering community of practice," Construction Management and Economics, Taylor & Francis Journals, vol. 27(8), pages 733-747.
    • Handle: RePEc:taf:conmgt:v:27:y:2009:i:8:p:733-747
    DOI: 10.1080/01446190903074978
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    Cited by:

    1. Giuseppe T. Cirella & Felix O. Iyalomhe & Anne Jensen & Oluwole O. Akiyode, 2018. "Exploring Community of Practice in Uganda’s Public Sector: Environmental Impact Assessment Case Study," Sustainability, MDPI, vol. 10(7), pages 1-17, July.
    2. Regina LENART-GANSINIEC, 2016. "Crowdsourcing And Organisational Learning €“ A Systematic Literature Review," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 10(1), pages 115-125, November.

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