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Stakeholders and uncertainty management in projects

Author

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  • Stephen Ward
  • Chris Chapman

Abstract

Stakeholders are a major source of uncertainty in projects. This uncertainty encompasses who relevant stakeholders are, how they could influence a project, and what their motives are in so far as their actions affect project activity. A generic project uncertainty management process framework is employed to provide a structure for a review of approaches to analysing stakeholders and related uncertainty management issues. This framework, the SHAMPU (Shape, Harness, and Manage Project Uncertainty) process, consists of nine phases: project definition, focusing the uncertainty management process, identifying sources of uncertainty, structuring issues, clarifying ownership, estimating variability, evaluating implications of uncertainty, harnessing plans, and managing implementation. A variety of approaches to stakeholder analysis are considered in relation to these phases. In particular, characterizing projects on a 'hard-soft' spectrum suggests generic strategies for managing stakeholder expectations and fostering trust between stakeholders. An important conclusion is that a systematic approach to stakeholder management is facilitated by the use of project uncertainty management processes that distinguish different stages of the project life cycle.

Suggested Citation

  • Stephen Ward & Chris Chapman, 2008. "Stakeholders and uncertainty management in projects," Construction Management and Economics, Taylor & Francis Journals, vol. 26(6), pages 563-577.
    • Handle: RePEc:taf:conmgt:v:26:y:2008:i:6:p:563-577
    DOI: 10.1080/01446190801998708
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    Citations

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    Cited by:

    1. Kristina Galjanić & Ivan Marović & Tomaš Hanak, 2023. "Performance Measurement Framework for Prediction and Management of Construction Investments," Sustainability, MDPI, vol. 15(18), pages 1-20, September.
    2. Ling Jia & Queena K. Qian & Frits Meijer & Henk Visscher, 2020. "Stakeholders’ Risk Perception: A Perspective for Proactive Risk Management in Residential Building Energy Retrofits in China," Sustainability, MDPI, vol. 12(7), pages 1-25, April.
    3. Hamed Taherdoost, 2021. "A Review on Risk Management in Information Systems: Risk Policy, Control and Fraud Detection," Post-Print hal-03741848, HAL.
    4. Aga, Deribe Assefa, 2016. "Factors affecting the success of development projects : A behavioral perspective," Other publications TiSEM 867ae95e-d53d-4a68-ad46-6, Tilburg University, School of Economics and Management.
    5. Melissa Garber & Shahram Sarkani & Thomas Mazzuchi, 2017. "A Framework for Multiobjective Decision Management with Diverse Stakeholders," Systems Engineering, John Wiley & Sons, vol. 20(4), pages 335-356, July.
    6. Madduma Kaluge Chamitha Sanjani Wijewickrama & Nicholas Chileshe & Raufdeen Rameezdeen & Jose Jorge Ochoa, 2021. "Minimizing Macro-Level Uncertainties for Quality Assurance in Reverse Logistics Supply Chains of Demolition Waste," Sustainability, MDPI, vol. 13(23), pages 1-35, November.
    7. Ali Aghazadeh Ardebili & Elio Padoano & Antonella Longo & Antonio Ficarella, 2022. "The Risky-Opportunity Analysis Method (ROAM) to Support Risk-Based Decisions in a Case-Study of Critical Infrastructure Digitization," Risks, MDPI, vol. 10(3), pages 1-22, February.
    8. Hazır, Öncü & Ulusoy, Gündüz, 2020. "A classification and review of approaches and methods for modeling uncertainty in projects," International Journal of Production Economics, Elsevier, vol. 223(C).
    9. Ceric Anita & Ivic Ivona, 2021. "Network analysis of interconnections between theoretical concepts associated with principal–agent theory concerning construction projects," Organization, Technology and Management in Construction, Sciendo, vol. 13(2), pages 2450-2464, January.
    10. Lauri Pulkka & Miro Ristimäki & Karoliina Rajakallio & Seppo Junnila, 2016. "Applicability and benefits of the ecosystem concept in the construction industry," Construction Management and Economics, Taylor & Francis Journals, vol. 34(2), pages 129-144, February.
    11. Maria Cerreta & Eleonora Giovene di Girasole & Giuliano Poli & Stefania Regalbuto, 2020. "Operationalizing the Circular City Model for Naples’ City-Port: A Hybrid Development Strategy," Sustainability, MDPI, vol. 12(7), pages 1-26, April.
    12. Öncü Hazir & Gündüz Ulusoy, 2020. "A classification and review of approaches and methods for modeling uncertainty in projects," Post-Print hal-02898162, HAL.
    13. Robert G. Boutilier & Kyle Bahr, 2020. "A Natural Language Processing Approach to Social License Management," Sustainability, MDPI, vol. 12(20), pages 1-12, October.
    14. Simon Bourdeau & Pierre Hadaya & Philippe Marchildon, 2018. "Mesure des bénéfices des projets en technologies de l’information," CIRANO Project Reports 2018rp-04, CIRANO.
    15. Menoka Bal & David Bryde & Damian Fearon & Edward Ochieng, 2013. "Stakeholder Engagement: Achieving Sustainability in the Construction Sector," Sustainability, MDPI, vol. 5(2), pages 1-16, February.

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