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Overcoming the problems associated with quality certification

Author

Listed:
  • P. E. D. Love
  • H. Li

Abstract

Serendipitous findings are reported from an on-going research project that seeks to determine the effectiveness of quality assurance systems certified under the ISO 9000 series in Australian contracting organizations. In Australia, certification has become mandatory for all organizations wishing to do business with government agencies and major private companies. While certification was designed so that purchasers could have confidence in the quality of the vendor's product or service, not all organizations have been able to implement certification processes in a way that supports this original intent. Instead, most construction organizations have opted to go through the motions without an underlying sustainable continuous improvement philosophy. They simply wish to gain marketing benefits, while others have been overcome by the mass of paperwork required for achieving the quality 'seal of approval'. This paper uses a case study to examine the experiences of a major building and engineering contractor threatened by the paperwork dilemma. However, by adopting a radical shift in the management of the certification programme the contractor was able to implement a quality system that reduced rework significantly and brought about marketing benefits. This case study is used to present a company's experiences in solving problems associated with the certification process, and offers a learning opportunity for other organizations facing similar difficulties.

Suggested Citation

  • P. E. D. Love & H. Li, 2000. "Overcoming the problems associated with quality certification," Construction Management and Economics, Taylor & Francis Journals, vol. 18(2), pages 139-149.
  • Handle: RePEc:taf:conmgt:v:18:y:2000:i:2:p:139-149
    DOI: 10.1080/014461900370771
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    Citations

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    Cited by:

    1. Mark Hall & Cyril Tomkins, 2001. "A cost of quality analysis of a building project: towards a complete methodology for design and build," Construction Management and Economics, Taylor & Francis Journals, vol. 19(7), pages 727-740.
    2. Cui, Yu & Jiao, Jie & Jiao, Hao, 2016. "Technological innovation in Brazil, Russia, India, China, and South Africa (BRICS): An organizational ecology perspective," Technological Forecasting and Social Change, Elsevier, vol. 107(C), pages 28-36.
    3. Saghiri, Soroosh & Wilding, Richard, 2021. "On the effectiveness of supplier development programs: The role of supply-side moderators," Technovation, Elsevier, vol. 103(C).
    4. Guofeng Ma & Jianyao Jia & Tiancheng Zhu & Shan Jiang, 2019. "A Critical Design Structure Method for Project Schedule Development under Rework Risks," Sustainability, MDPI, vol. 11(24), pages 1-20, December.

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