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The war for talent: human capital challenges for professional service firms

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  • Yuliani Suseno
  • Ashly H. Pinnington

Abstract

Professional service firms face particular human capital challenges. This study reflects on the distinctive characteristics of professional service firms through the concepts of knowledge intensity, low capital intensity and professionalized workforce. Based on in-depth interviews with 21 partners of Australian law firms, we provide empirical evidence on the war for talent challenges faced by professional service firms and in particular, law firms. The findings point to talent management challenges including reputation building and maintenance, employee autonomy, knowledge acquisition, revenue and profitability through internationalization, managing knowledge across borders, managing employee mobility, talent acquisition and retention, talent engagement, performance management and developing leadership capability. These challenges are important issues to be considered by professional service firms as they attempt to compete more effectively in global business contexts.

Suggested Citation

  • Yuliani Suseno & Ashly H. Pinnington, 2017. "The war for talent: human capital challenges for professional service firms," Asia Pacific Business Review, Taylor & Francis Journals, vol. 23(2), pages 205-229, March.
    • Handle: RePEc:taf:apbizr:v:23:y:2017:i:2:p:205-229
    DOI: 10.1080/13602381.2017.1287830
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    Cited by:

    1. Yuliani Suseno & Ashly H. Pinnington, 2018. "Building social capital and human capital for internationalization: The role of network ties and knowledge resources," Asia Pacific Journal of Management, Springer, vol. 35(4), pages 1081-1106, December.
    2. I Gusti Ayu Purnamawati & Ferry Jie & Puah Chin Hong & Gede Adi Yuniarta, 2022. "Analysis of Maximization Strategy Intangible Assets through the Speed of Innovation on Knowledge-Driven Business Performance Improvement," Economies, MDPI, vol. 10(6), pages 1-20, June.
    3. Yuliani Suseno & Chris Rowley, 2018. "Social capital in service-oriented firms: future directions," Asia Pacific Business Review, Taylor & Francis Journals, vol. 24(2), pages 261-271, March.

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