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Post-GFC people management challenges: a study of India's information technology sector

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  • Ashish Malik

Abstract

This paper analyses the impact of the global financial crisis (GFC) on human resource management (HRM) practices in India's information technology (IT) industry. The findings support the presence of a hard approach to HRM. Despite the negative impact of the GFC, there was evidence of growth in certain IT services. The specific positive and negative impacts include firms' unethical and opportunistic behaviour in performance management, pay freezes, reduced billing and employee turnover rates, increased competition, addition of new service areas and improvisations to firms' business models. The short-term outlook for managers is to tread with caution. Implications for theory and practice are also discussed.

Suggested Citation

  • Ashish Malik, 2013. "Post-GFC people management challenges: a study of India's information technology sector," Asia Pacific Business Review, Taylor & Francis Journals, vol. 19(2), pages 230-246, April.
    • Handle: RePEc:taf:apbizr:v:19:y:2013:i:2:p:230-246
    DOI: 10.1080/13602381.2013.767638
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    References listed on IDEAS

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    1. Abhijit Das & Rashmi Banga & Dinesh Kumar, 2011. "Global Economic Crisis : Impact and Restructuring of the Services Sector in India," Trade Working Papers 23225, East Asian Bureau of Economic Research.
    2. Parthasarathi Banerjee, 2004. "The Indian Software Industry," Palgrave Macmillan Books, Palgrave Macmillan, number 978-0-230-00104-6.
    3. Gereffi, Gary & Fernandez-Stark, Karina, 2010. "The offshore services value chain : developing countries and the crisis," Policy Research Working Paper Series 5262, The World Bank.
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    Cited by:

    1. Malik, Ashish & Sharma, Piyush & Sharma, Piyush & Vinu, Ajayan & Karakoti, Ajay & Kaur, Kamalpreet & Gujral, Harpreet Singh & Munjal, Surender & Laker, Benjamin, 2022. "Circular economy adoption by SMEs in emerging markets: Towards a multilevel conceptual framework," Journal of Business Research, Elsevier, vol. 142(C), pages 605-619.
    2. Malik, Ashish & Sinha, Paresha & Pereira, Vijay & Rowley, Chris, 2019. "Implementing global-local strategies in a post-GFC era: Creating an ambidextrous context through strategic choice and HRM," Journal of Business Research, Elsevier, vol. 103(C), pages 557-569.
    3. Ingi Runar Edvardsson & Susanne Durst, 2021. "Human Resource Management in Crisis Situations: A Systematic Literature Review," Sustainability, MDPI, vol. 13(22), pages 1-17, November.
    4. Vijay Pereira & Yama Temouri & Chris Jones & Ashish Malik, 2019. "Identity of Asian Multinational Corporations: influence of tax havens," Asian Business & Management, Palgrave Macmillan, vol. 18(5), pages 325-336, November.
    5. Nguyen, Tuyet-Mai & Malik, Ashish & Budhwar, Pawan, 2022. "Knowledge hiding in organizational crisis: The moderating role of leadership," Journal of Business Research, Elsevier, vol. 139(C), pages 161-172.

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