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Cooperative Goals in the Chinese Work Environment: A Hong Kong Case Study

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  • Peter Y C Ng
  • Margaret Nowak
  • Alma Whiteley

Abstract

This research seeks to develop an understanding of how cooperative teamwork among Chinese employees impacts upon the customer perception of service in the Hong Kong ship-repair industry. The research model was based on the ‘Theory of Cooperation and Competition’, a western-derived theory. The model used included the Chinese values of power distance, collectivism and conformity. The results suggested the need to explore alternative processes that Chinese people may engage in in managing their conflict. We question whether the ‘goals’ or ‘ends’ based approach to the operation of teams inherent in the Theory of Cooperation and Competition, is valid in the Chinese context where ‘process’ and ‘relationship’ are pivotal.

Suggested Citation

  • Peter Y C Ng & Margaret Nowak & Alma Whiteley, 2008. "Cooperative Goals in the Chinese Work Environment: A Hong Kong Case Study," Asia Pacific Business Review, Taylor & Francis Journals, vol. 14(4), pages 513-533, October.
    • Handle: RePEc:taf:apbizr:v:14:y:2008:i:4:p:513-533
    DOI: 10.1080/13602380701628860
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    References listed on IDEAS

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    1. Harrison, Andrew & Dalkiran, Ertugrul & Elsey, Ena, 2000. "International Business: Global Competition From a European Perspective," OUP Catalogue, Oxford University Press, number 9780198782131.
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    Cited by:

    1. Joshua Keller & Jeffrey Loewenstein, 2011. "The Cultural Category of Cooperation: A Cultural Consensus Model Analysis for China and the United States," Organization Science, INFORMS, vol. 22(2), pages 299-319, April.

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