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Improving HR management in innovative business organizations through digitalization and ICT

Author

Listed:
  • Miglena Angelova

    (University of National and World Economy, Bulgaria)

  • Tsvetana Stoyanova

    (University of National and World Economy, Bulgaria)

  • Philip Stoyanov

    (University of National and World Economy, Bulgaria)

Abstract

Today`s business organizations face enormous challenges: an unpredictable, unsecured and complex business environment, strong competitiveness, substitute products, spoiled customers with growing needs and demands, pandemic restrictions and social isola-tion, post-pandemic situation and recovery, economy crisis, military conflicts etc. On this background the rapid development of information and communication technologies offers very logical and convenient way to secure company`s existence and growth. Recent past years proved that the usage of ICT in HR management opens new horizon both for the employees and their manag-ers. On the other hand, the implementation of Artificial Intelligence and digitalization in HR management is not an unambigu-ous process. Still there are many open questions concerning ethics, personal freedom of employees etc. The aim of the present article is to understand the opinion of young people as future employees on the usage of ICT and AI in companies and on this base to propose some workable solutions for improving HR management in innovative business organizations. Our findings indi-cate that young people are not yet ready to accept the decision made only by AI without any interference from the managers. At the same time our responders admit that the most serious advantage of AI is in collection and analysis of large amounts of data, while the most serious limitation is the heavy reliance on the technology, which is the logical result in digital era.

Suggested Citation

  • Miglena Angelova & Tsvetana Stoyanova & Philip Stoyanov, 2023. "Improving HR management in innovative business organizations through digitalization and ICT," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 11(2), pages 403-418, December.
    • Handle: RePEc:ssi:jouesi:v:11:y:2023:i:2:p:403-418
    DOI: 10.9770/jesi.2023.11.2(27)
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    References listed on IDEAS

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    1. Malik, Ashish & De Silva, M.T. Thedushika & Budhwar, Pawan & Srikanth, N.R., 2021. "Elevating talents' experience through innovative artificial intelligence-mediated knowledge sharing: Evidence from an IT-multinational enterprise," Journal of International Management, Elsevier, vol. 27(4).
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    More about this item

    Keywords

    HR management; digitalization; Artificial Intelligence (AI); ICT;
    All these keywords.

    JEL classification:

    • D22 - Microeconomics - - Production and Organizations - - - Firm Behavior: Empirical Analysis
    • L21 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Business Objectives of the Firm
    • L24 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Contracting Out; Joint Ventures
    • L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance
    • L26 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Entrepreneurship
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • O30 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - General
    • O49 - Economic Development, Innovation, Technological Change, and Growth - - Economic Growth and Aggregate Productivity - - - Other

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