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Digitization and the Shaping of Society – A Soft Systems Study

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  • Frank Stowell

    (University of Portsmouth)

Abstract

The ubiquity of communication technologies has influenced the way we receive and process ‘information’. It is shaping the way that human societies interact and made it to distinguish between tittle-tattle and facts. Despite its many benefits it can also lead to social disengagement where ‘data’ is treated as information and ‘news’ can be untrue. In this paper I investigate if digitization is changing the nature of society and the way we behave. Using a Soft systems method, I explore the impact that digitization is having upon society and discuss the lessons learnt. The suggestion is made that using soft ideas might help receivers to gain a better appreciation of the material they access within the context in which it is expressed.

Suggested Citation

  • Frank Stowell, 2024. "Digitization and the Shaping of Society – A Soft Systems Study," Systemic Practice and Action Research, Springer, vol. 37(6), pages 765-779, December.
    • Handle: RePEc:spr:syspar:v:37:y:2024:i:6:d:10.1007_s11213-023-09667-7
    DOI: 10.1007/s11213-023-09667-7
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    References listed on IDEAS

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    1. Ikujiro Nonaka & Ryoko Toyama, 2007. "Strategic management as distributed practical wisdom (phronesis)," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 16(3), pages 371-394, June.
    2. Reinartz, Werner & Wiegand, Nico & Imschloss, Monika, 2019. "The impact of digital transformation on the retailing value chain," International Journal of Research in Marketing, Elsevier, vol. 36(3), pages 350-366.
    3. Easwaramoorthy Rangaswamy & Nishad Nawaz & Zhou Changzhuang, 2022. "The impact of digital technology on changing consumer behaviours with special reference to the home furnishing sector in Singapore," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-10, December.
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