The cost (and the value) of customer attire: linking high- and low-end dress styles to service quality and prices offered by service employees
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DOI: 10.1007/s11628-013-0199-5
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Cited by:
- Dana Yagil & Hana Medler-Liraz, 2019. "The effect of customer social status and dissatisfaction on service performance," Service Business, Springer;Pan-Pacific Business Association, vol. 13(1), pages 153-169, March.
- Sung-Bum Kim & Seunghwan Lee & Dae-Young Kim, 2018. "The effect of service providers’ facial hair on restaurant customers’ perceptions," Service Business, Springer;Pan-Pacific Business Association, vol. 12(2), pages 277-303, June.
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Keywords
Customer dress; Customer attire; Mystery shopper; Service quality; Impression management;All these keywords.
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