IDEAS home Printed from https://ideas.repec.org/a/spr/svcbiz/v7y2013i3p347-362.html
   My bibliography  Save this article

A comparative study of quality awards: evolving criteria and research

Author

Listed:
  • DonHee Lee
  • Dong Lee

Abstract

The purpose of this study is to compare several prominent quality awards based on their common criteria. Six best-known quality awards were used and analyzed to identify common quality award criteria. Trends of research on Malcolm Baldrige National Quality Award (MBNQA) and European Foundation for Quality Management (EFQM) Excellence Award were examined along with award recipients. The results of the study showed that the portion of manufacturing MBNQA winners has decreased steadily during recent years, while the portion of manufacturing firms in EFQM award winners remained steady for the time period studied. Also, health care and education related studies have increased steadily for both quality awards and now become most commonly studied quality award areas. Quality awards criteria appear to change continuously, reflecting the new demands of the changing market environment. Copyright Springer-Verlag Berlin Heidelberg 2013

Suggested Citation

  • DonHee Lee & Dong Lee, 2013. "A comparative study of quality awards: evolving criteria and research," Service Business, Springer;Pan-Pacific Business Association, vol. 7(3), pages 347-362, September.
  • Handle: RePEc:spr:svcbiz:v:7:y:2013:i:3:p:347-362
    DOI: 10.1007/s11628-012-0172-8
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s11628-012-0172-8
    Download Restriction: Access to full text is restricted to subscribers.

    File URL: https://libkey.io/10.1007/s11628-012-0172-8?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. D'Agostino, Antonello & Serafini, Roberta & Ward-Warmedinger, Melanie E., 2006. "Sectoral Explanations of Employment in Europe: The Role of Services," IZA Discussion Papers 2257, Institute of Labor Economics (IZA).
    2. Ying-Jiun Hsieh & Lan-Ying Huang & Chi-Tai Wang, 2012. "A framework for the selection of Six Sigma projects in services: case studies of banking and health care services in Taiwan," Service Business, Springer;Pan-Pacific Business Association, vol. 6(2), pages 243-264, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ola Khalid AlZawati & Imad Alsyouf & Hamdi Bashir, 2020. "An exploratory study of common issues and key differences between the European Foundation for Quality Management and the United Arab Emirates Public Sector Excellence Model: public sector organisation," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1156-1169, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. repec:zbw:rwirep:0005 is not listed on IDEAS
    2. Luigi BONATTI & Giulia FELICE, 2009. "Trade and growth in a two-country model with home production and uneven technological spillovers," Departmental Working Papers 2009-13, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
    3. Bakhtier Safarov, 2011. "Challenges And Development Guidelines Of The Service Industry In Uzbekistan," Perspectives of Innovation in Economics and Business (PIEB), Prague Development Center, vol. 7(1), pages 43-44, January.
    4. Bachmann Ronald & Burda Michael C., 2010. "Sectoral Transformation, Turbulence and Labor Market Dynamics in Germany," German Economic Review, De Gruyter, vol. 11(1), pages 37-59, February.
    5. Ad van Riet & Moreno Roma, 2006. "Competition, productivity and prices in the euro area services sector," Occasional Paper Series 44, European Central Bank.
    6. Metka Stare & Andreja Jaklič, 2011. "Towards Explaining Growth of Private and Public services in the Emerging Market Economies," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(30), pages 581-598, June.
    7. Suk Bong Choi & Jin Min Kim, 2018. "A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults," Service Business, Springer;Pan-Pacific Business Association, vol. 12(2), pages 403-433, June.
    8. Andreas Bergh, 2014. "Sweden and the Revival of the Capitalist Welfare State," Books, Edward Elgar Publishing, number 15717.
    9. Mensah, Emmanuel & Owusu, Solomon & Foster-McGregor, Neil & Szirmai, Adam, 2018. "Structural change, productivity growth and labour market turbulence in Africa," MERIT Working Papers 2018-025, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
    10. Muhammad AJMAIR & Khadim HUSSAIN & Sabahat AKRAM & Ambreen ZEB, 2017. "What determines the growth of services sector in Pakistan? A comparison of ARDL bound testing and time varying parametric estimation with general to specific approach," Turkish Economic Review, KSP Journals, vol. 4(3), pages 308-319, September.
    11. Gisela Di Meglio & Metka Stare & Andreja Jaklič, 2011. "Explanation for public and private service growth in the enlarged EU," The Service Industries Journal, Taylor & Francis Journals, vol. 32(4), pages 503-514, June.
    12. DonHee Lee & Kai K. Kim, 2017. "Assessing healthcare service quality: a comparative study of patient treatment types," International Journal of Quality Innovation, Springer, vol. 3(1), pages 1-15, December.
    13. Delahoz-Domínguez, Enrique & Zuluaga-Ortiz, Rohemi & Periñan-Luna, Arantxa & Mendoza-Brand, Silvana, 2022. "Un enfoque de Seis Sigma para evaluar la calidad de la educación superior en Colombia [A Six Sigma Approach to Assessing the Quality of Higher Education in Colombia]," Revista de Métodos Cuantitativos para la Economía y la Empresa = Journal of Quantitative Methods for Economics and Business Administration, Universidad Pablo de Olavide, Department of Quantitative Methods for Economics and Business Administration, vol. 33(1), pages 386-407, June.
    14. Luigi Bonatti, 2007. "Home production, labor taxation and trade account," Department of Economics Working Papers 0715, Department of Economics, University of Trento, Italia.
    15. Catherine Lam & Frank Walter & Kan Ouyang, 2014. "Display rule perceptions and job performance in a Chinese retail firm: The moderating role of employees’ affect at work," Asia Pacific Journal of Management, Springer, vol. 31(2), pages 575-597, June.
    16. Ronald Bachmann & Michael C. Burda, 2007. "Sectoral Transformation, Turbulence, and Labor Market Dynamics in Germany," Ruhr Economic Papers 0005, Rheinisch-Westfälisches Institut für Wirtschaftsforschung, Ruhr-Universität Bochum, Universität Dortmund, Universität Duisburg-Essen.
    17. Martina Halaskova & Renata Halaskova & Viktor Prokop, 2018. "Evaluation of Efficiency in Selected Areas of Public Services in European Union Countries," Sustainability, MDPI, vol. 10(12), pages 1-17, December.
    18. DonHee Lee, 2012. "Implementation of quality programs in health care organizations," Service Business, Springer;Pan-Pacific Business Association, vol. 6(3), pages 387-404, September.
    19. Per Skedinger, 2010. "Employment Protection Legislation," Books, Edward Elgar Publishing, number 13686.
    20. Luigi Bonatti & Giulia Felice, 2010. "Trade And Growth In A Two‐Country Model With Home Production And Uneven Technological Spillovers," Manchester School, University of Manchester, vol. 78(5), pages 484-509, September.
    21. Safarov, Bakhtier, 2011. "Challenges and development guidelines of the service industry in Uzbekistan," Perspectives of Innovations, Economics and Business (PIEB), Prague Development Center (PRADEC), vol. 7(1), pages 1-2, January.

    More about this item

    Keywords

    Quality award; MBNQA; EFQM;
    All these keywords.

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:svcbiz:v:7:y:2013:i:3:p:347-362. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.