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Entrepreneurial orientation and the performance of service business

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  • Sang Lee
  • Seongbae Lim

Abstract

The purpose of this study is to investigate the impact of entrepreneurial orientation (EO) on the performance of service businesses. For this purpose, we analyzed the data from the owners of Japanese food restaurants. The results of this study suggest: (1) the owner’s personal attributes have a strong influence on the performance of small- and medium-sized service businesses and (2) most EO dimensions have a positive impact on the service firm’s performance. These findings emphasize the importance of developing EO among the owners of small- and medium-sized service businesses for their success. Copyright Springer-Verlag 2009

Suggested Citation

  • Sang Lee & Seongbae Lim, 2009. "Entrepreneurial orientation and the performance of service business," Service Business, Springer;Pan-Pacific Business Association, vol. 3(1), pages 1-13, March.
    • Handle: RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13
    DOI: 10.1007/s11628-008-0051-5
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    References listed on IDEAS

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    1. Gregory G. Dess & G. T. Lumpkin & J. G. Covin, 1997. "Entrepreneurial strategy making and firm performance: tests of contingency and configurational models," Strategic Management Journal, Wiley Blackwell, vol. 18(9), pages 677-695, October.
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    Cited by:

    1. Mahboobeh Zohari & Reza MohammadKazemi, 2017. "Identifying the Effect of Entrepreneurship Approach on the Banking Industry Development Strategy (Study at Bank Mellat)," International Business Research, Canadian Center of Science and Education, vol. 10(6), pages 236-247, June.
    2. Wan Mohd Nazdrol bin Wan Mohd Nasir & Abdullah Al Mamun & John Breen, 2017. "Strategic Orientation and Performance of SMEs in Malaysia," SAGE Open, , vol. 7(2), pages 21582440177, June.
    3. Chahal, Hardeep & Gupta, Mahesh & Lonial, Subhash & Raina, Swati, 2019. "Operational flexibility-entrepreneurial orientation relationship: Effects and consequences," Journal of Business Research, Elsevier, vol. 105(C), pages 154-167.
    4. Purevdulam Altantsetseg & Alaleh Dadvari & Tsevegjav Munkhdelger & Gerelt-Od Lkhagvasuren & Massoud Moslehpour, 2020. "Sustainable Development of Entrepreneurial Orientation through Social Drivers," Sustainability, MDPI, vol. 12(21), pages 1-19, October.
    5. Niemand, Thomas & Rigtering, J.P. Coen & Kallmünzer, Andreas & Kraus, Sascha & Maalaoui, Adnane, 2021. "Digitalization in the financial industry: A contingency approach of entrepreneurial orientation and strategic vision on digitalization," European Management Journal, Elsevier, vol. 39(3), pages 317-326.
    6. Tsui-Yii Shih, 2018. "Determinants of Enterprises Radical Innovation and Performance: Insights into Strategic Orientation of Cultural and Creative Enterprises," Sustainability, MDPI, vol. 10(6), pages 1-22, June.
    7. Lee, Craig & Hallak, Rob & Sardeshmukh, Shruti R., 2016. "Innovation, entrepreneurship, and restaurant performance: A higher-order structural model," Tourism Management, Elsevier, vol. 53(C), pages 215-228.
    8. Fred Phanuel Okangi, 2019. "The impacts of entrepreneurial orientation on the profitability growth of construction firms in Tanzania," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 9(1), pages 1-23, December.
    9. Fakhrul Anwar Zainol & Wan Norhayate Wan Daud & Lawan Shamsu Abubakar & Hasnizam Shaar & Hazianti Abd Halim, 2018. "A Linkage between Entrepreneurial Leadership and SMEs Performance: An Integrated Review," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(4), pages 104-118, April.
    10. Seongbae Lim & Sung Tae Kim, 2023. "The relationship between entrepreneurial orientation and success of foodservice business: effects of religion," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 429-448, March.
    11. Elmar D. Konrad, 2015. "Cultural Entrepreneurship and Money: Start-Up Financing Structures in the Creative Industries (Przedsiebiorczosc w sektorze kultury a srodki finansowe – struktury finansowania nowych przedsiebiorstw w," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 13(56), pages 159-176.
    12. Virginia Simón-Moya & Lorenzo Revuelto-Taboada & Domingo Ribeiro-Soriano, 2012. "Are success and survival factors the same for social and business ventures?," Service Business, Springer;Pan-Pacific Business Association, vol. 6(2), pages 219-242, June.
    13. Siriram, Rajenlall, 2022. "An innovative approach to overcoming technological challenges and improving firm performance in South Africa," Technology in Society, Elsevier, vol. 68(C).
    14. Sang-Gun Lee & Silvana Trimi & Won Byun & Mincheol Kang, 2011. "Innovation and imitation effects in Metaverse service adoption," Service Business, Springer;Pan-Pacific Business Association, vol. 5(2), pages 155-172, June.
    15. Prarawan Senachai & Puthipong Julagasigorn, 2024. "Retail mix instruments influencing customer perceived value and customer engagement: a conceptual framework and research agenda," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-14, December.
    16. Grisna Anggadwita & Veland Ramadani & Anggraeni Permatasari & Dini Turipanam Alamanda, 2021. "Key determinants of women’s entrepreneurial intentions in encouraging social empowerment," Service Business, Springer;Pan-Pacific Business Association, vol. 15(2), pages 309-334, June.
    17. Sang M. Lee & Jin Sung Rha, 2018. "A network text analysis of published papers in service business, 2007–2017: research trends in the service sector," Service Business, Springer;Pan-Pacific Business Association, vol. 12(4), pages 809-831, December.
    18. Ayşegül Eryılmaz Kıralı & Songül Zehir & Reha özder, 2024. "Competitive Strategies and Market Performance: The Mediating Role of Entrepreneurship Orientation in COVID-19 Period," Journal of Ibn Haldun Studies [İbn Haldun Çalışmaları Dergisi], Ibn Haldun University, vol. 9(1), pages 1-22, January.
    19. Ramo Palalić & Veland Ramadani & Dianne H. B. Welsh & Alina Dizdarević & Arnela Ðilović, 2021. "Impact of networking and business environment on student leadership styles," International Entrepreneurship and Management Journal, Springer, vol. 17(1), pages 447-475, March.
    20. Ilhami Yucel, 2011. "Entrepreneurial orientation, executives individualism and Firm Performance: The moderating role of executives individualism," Far East Journal of Psychology and Business, Far East Research Centre, vol. 5(3), pages 63-77, December.
    21. Marie-Noëlle Albert & Marie-Michèle Couture, 2013. "The Support to an Entrepreneur," SAGE Open, , vol. 3(2), pages 21582440134, June.

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