Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting
Author
Abstract
Suggested Citation
DOI: 10.1007/s11628-024-00570-2
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Tsang-Kai Hung & Chih-Hung Wang & Mu Tian & Ya-Jiun Yang, 2020. "A Cross-Level Investigation of Team-Member Exchange on Team and Individual Job Crafting with the Moderating Effect of Regulatory Focus," IJERPH, MDPI, vol. 17(6), pages 1-20, March.
- Hyo Sun Jung & Hye Hyun Yoon, 2019. "Emotional contagion and collective commitment among leaders and team members in deluxe hotel," Service Business, Springer;Pan-Pacific Business Association, vol. 13(4), pages 737-754, December.
- Luria Gil & Gal Iddo & Yagil Dana, 2015. "Spending more time with the customer: service-providers’ behavioral discretion and call-center operations," Service Business, Springer;Pan-Pacific Business Association, vol. 9(3), pages 427-443, September.
- Chen, Ching-Fu & Kao, Ya-Ling, 2011. "The antecedents and consequences of job stress of flight attendants – Evidence from Taiwan," Journal of Air Transport Management, Elsevier, vol. 17(4), pages 253-255.
- Karatepe, Osman M. & Choubtarash, Homa, 2014. "The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry," Journal of Air Transport Management, Elsevier, vol. 40(C), pages 182-191.
- Khawaja Fawad Latif & Marta Mas Machuca & Frederic Marimon & Umar Farooq Sahibzada, 2021. "Servant Leadership, Career, and Life Satisfaction in Higher Education: a Cross-Country Study of Spain, China, and Pakistan," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 16(3), pages 1221-1247, June.
- Chongho Lee & Myungsook An & Yonghwi Noh, 2015. "The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance," Service Business, Springer;Pan-Pacific Business Association, vol. 9(3), pages 409-425, September.
- Christian WEISMAYER, 2022. "Applied Research in Quality of Life: A Computational Literature Review," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 17(3), pages 1433-1458, June.
- Jorge Sinval & M. Joseph Sirgy & Dong-Jin Lee & João Marôco, 2020. "The Quality of Work Life Scale: Validity Evidence from Brazil and Portugal," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 15(5), pages 1323-1351, November.
- Hung-Che Wu & Xiaolian Chen & Ya-Yuan Chang, 2021. "Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel," Service Business, Springer;Pan-Pacific Business Association, vol. 15(4), pages 587-611, December.
- Karatepe, Osman M. & Talebzadeh, Niusha, 2016. "An empirical investigation of psychological capital among flight attendants," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 193-202.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Öge, Ercan & Çetin, Mehmet & Top, Seyfi, 2018. "The effects of paternalistic leadership on workplace loneliness, work family conflict and work engagement among air traffic controllers in Turkey," Journal of Air Transport Management, Elsevier, vol. 66(C), pages 25-35.
- Karatepe, Osman M. & Kim, Taegoo Terry, 2020. "Investigating the selected consequences of boreout among cabin crew," Journal of Air Transport Management, Elsevier, vol. 82(C).
- Taegoo Terry Kim & Osman M. Karatepe & Gyehee Lee & Choong-Ki Lee, 2017. "Leader political skill and casino dealer morale: the mediating role of follower perceptions of leader–member exchange," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 665-692, September.
- Ilkhanizadeh, Shiva & Karatepe, Osman M., 2017. "An examination of the consequences of corporate social responsibility in the airline industry: Work engagement, career satisfaction, and voice behavior," Journal of Air Transport Management, Elsevier, vol. 59(C), pages 8-17.
- Vatankhah, Sanaz & Darvishi, Maryam, 2018. "An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 49-58.
- Huatian Wang & Peikai Li & Shi Chen, 2020. "The Impact of Social Factors on Job Crafting: A Meta-Analysis and Review," IJERPH, MDPI, vol. 17(21), pages 1-29, October.
- Hyo Sun Jung & Hye Hyun Yoon, 2019. "Emotional contagion and collective commitment among leaders and team members in deluxe hotel," Service Business, Springer;Pan-Pacific Business Association, vol. 13(4), pages 737-754, December.
- Valentina Sommovigo & Ilaria Setti & Piergiorgio Argentero, 2019. "The Role of Service Providers’ Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance," Sustainability, MDPI, vol. 11(1), pages 1-22, January.
- Jing Tian & Mohan Zhang & Haitao Zhou & Jianfen Wu, 2021. "College Satisfaction, Sense of Achievement, Student Happiness and Sense of Belonging of Freshmen in Chinese Private Colleges: Mediation Effect of Emotion Regulation," IJERPH, MDPI, vol. 18(22), pages 1-14, November.
- Rawan Alafeshat & Cem Tanova, 2019. "Servant Leadership Style and High-Performance Work System Practices: Pathway to a Sustainable Jordanian Airline Industry," Sustainability, MDPI, vol. 11(22), pages 1-21, November.
- Taiwo Temitope Lasisi & Constanta Enea & Kayode Kolawole Eluwole & Serdar Egeli, 2024. "A Parallel Mediation Study of Hospitality Employee’s Innovative Work Behavior and Proactivity Using Self-Determination Theory," SAGE Open, , vol. 14(3), pages 21582440241, July.
- Asif Nawaz & Beenish Tariq & Sarfraz Ahmed Dakhan & Antonio Ariza-Montes & Niaz Ahmed Bhutto & Heesup Han, 2020. "Behaviors also Trickle Back: An Assessment of Customer Dysfunctional Behavior on Employees and Customers," Sustainability, MDPI, vol. 12(20), pages 1-17, October.
- Minjoo Chung & Aeeun Jeon, 2020. "Social exchange approach, job satisfaction, and turnover intention in the airline industry," Service Business, Springer;Pan-Pacific Business Association, vol. 14(2), pages 241-261, June.
- Nor Azimah Chew Abdullah & Nazlina Zakaria & Nida Zahoor, 2021. "Developments in Quality of Work-Life Research and Directions for Future Research," SAGE Open, , vol. 11(4), pages 21582440211, November.
- Makna Ani Marlia & Rahmi Fahmy & Hendra Lukito & Donard Games, 2025. "An Exploratory Study on Effective Leadership and Change Management in the Transformation of Indonesian Public Universities Towards World-Class University Status," Sustainability, MDPI, vol. 17(3), pages 1-40, February.
- Dissakoon Chonsalasin & Sajjakaj Jomnonkwao & Vatanavongs Ratanavaraha, 2020. "Key Determinants of Airline Loyalty Modeling in Thailand," Sustainability, MDPI, vol. 12(10), pages 1-17, May.
- Garrouch, Karim & Ghali, Zohra, 2023. "On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
- Khadija Shams & Alexander Kadow, 2023. "COVID-19 and Subjective Well-Being in Urban Pakistan in the Beginning of the Pandemic: A Socio-Economic Analysis," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 18(1), pages 93-113, February.
- Mansour, Sari & Faisal Azeem, Malik, 2024. "How do increased job demands resulting from rationalization of costs exhaust flight attendants and push them to leave? An international study," Journal of Air Transport Management, Elsevier, vol. 115(C).
- Hyewon Lee & Saemi An & Ga Young Lim & Young Woo Sohn, 2021. "Ethical Leadership and Followers’ Emotional Exhaustion: Exploring the Roles of Three Types of Emotional Labor toward Leaders in South Korea," IJERPH, MDPI, vol. 18(20), pages 1-13, October.
More about this item
Keywords
Social exchange relationship; LMX; TMX; Individual job crafting; Team job crafting; Occupational well-being; General well-being;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00570-2. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.