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Resolving the tension between full utilization of contact tracing app services and user stress as an effort to control the COVID-19 pandemic

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  • Jaehun Joo

    (Dongguk University)

  • Matthew Minsuk Shin

    (Konkuk University)

Abstract

Although contact tracing apps can be effective for controlling COVID-19, the app usage can be stressful for users. This study identifies countermeasures for users’ stress while maximizing full utilization of the apps. This study presents the relationships among the stress factors, users’ appraisal, users’ emotion focus coping, and the infusion to exert the full potential of the app through a structural equation model. The research model is validated by surveying Health Code app users. Given the results of the study, the contact tracing apps could become a valuable tool to control COVID-19 by removing app users’ privacy concerns.

Suggested Citation

  • Jaehun Joo & Matthew Minsuk Shin, 2020. "Resolving the tension between full utilization of contact tracing app services and user stress as an effort to control the COVID-19 pandemic," Service Business, Springer;Pan-Pacific Business Association, vol. 14(4), pages 461-478, December.
    • Handle: RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00424-7
    DOI: 10.1007/s11628-020-00424-7
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    References listed on IDEAS

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    1. Randolph B. Cooper & Robert W. Zmud, 1990. "Information Technology Implementation Research: A Technological Diffusion Approach," Management Science, INFORMS, vol. 36(2), pages 123-139, February.
    2. Jaehun Joo, 2019. "Infusion Process of Smart Grid-Related Technology Based on Coping Theory," Sustainability, MDPI, vol. 11(12), pages 1-14, June.
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    RePEc Biblio mentions

    As found on the RePEc Biblio, the curated bibliography for Economics:
    1. > Economics of Welfare > Health Economics > Economics of Pandemics > Specific pandemics > Covid-19 > Behavioral issues

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    Cited by:

    1. Kim, Min Sung & Jung, Yoonhyuk & Kim, Junghwan, 2021. "A study on factors affecting privacy risk tolerance to prevent the spread of COVID-19 in South Korea," Business Horizons, Elsevier, vol. 64(6), pages 735-741.
    2. Vanda Veréb & Helena Nobre & Minoo Farhangmehr, 2022. "Cosmopolitan tourists: the most resilient travellers in the face of COVID-19," Service Business, Springer;Pan-Pacific Business Association, vol. 16(3), pages 503-527, September.
    3. Thinh Gia Hoang & Ngan Tuyet Truong & Tam Minh Nguyen, 2021. "The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam," Service Business, Springer;Pan-Pacific Business Association, vol. 15(2), pages 209-229, June.
    4. Sang-Heui Lee & Christine E. Fogliasso & Seunghye Jung & M. Minsuk Shin & Connie Shum, 2023. "User psychological states and enterprise information systems adoption: evidence from the United States, Zimbabwe, South Korea, and Paraguay," Service Business, Springer;Pan-Pacific Business Association, vol. 17(2), pages 477-497, June.
    5. Tutucu, Munise, 2022. "Comparison of COVID-19 contact-tracing apps in the context of public policy: the cases of Turkey and South Korea," Studia z Polityki Publicznej / Public Policy Studies, Warsaw School of Economics, vol. 9(2), pages 1-16, August.
    6. Mingyu Park & Youngjung Geum, 2021. "On the data-driven generation of new service idea: integrated approach of morphological analysis and text mining," Service Business, Springer;Pan-Pacific Business Association, vol. 15(3), pages 539-561, September.
    7. Daniel Belanche & Luis V. Casaló & Carlos Flavián & Alfredo Pérez-Rueda, 2021. "The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services," Service Business, Springer;Pan-Pacific Business Association, vol. 15(1), pages 45-75, March.
    8. Yuhyung Shin & Won-Moo Hur & Hansol Hwang, 2022. "Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods," Service Business, Springer;Pan-Pacific Business Association, vol. 16(2), pages 309-330, June.
    9. Amir Khorram-Manesh & Maxim A. Dulebenets & Krzysztof Goniewicz, 2021. "Implementing Public Health Strategies—The Need for Educational Initiatives: A Systematic Review," IJERPH, MDPI, vol. 18(11), pages 1-21, May.
    10. Bravo-Adasme, Natalia & Cataldo, Alejandro, 2022. "Understanding techno-distress and its influence on educational communities: A two-wave study with multiple data samples," Technology in Society, Elsevier, vol. 70(C).

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