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Impact of perceived convenience, service quality and security on consumers’ behavioural intention towards online food delivery services: the role of attitude as mediator

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  • Rupam Chowdhury

    (University of Science and Technology Chittagong)

Abstract

This study aims to examine the impact of perceived convenience, service quality and security on consumers’ attitudes and behavioural intentions towards online food delivery services in Bangladesh. The paper proposes an extended theory of the technological acceptance model which includes’ perceived convenience, service quality, and security along with their relationships to evaluate their impact on the mediator consumers’ attitude and dependent variable consumers’ behavioural intention towards online food delivery services. Data were collected from 306 participants. Smart-PLS was used for the data analysis. The results showed that convenience and service quality had significant effects on attitude and behavioural intention. However, no such relationship was found for security.

Suggested Citation

  • Rupam Chowdhury, 2023. "Impact of perceived convenience, service quality and security on consumers’ behavioural intention towards online food delivery services: the role of attitude as mediator," SN Business & Economics, Springer, vol. 3(1), pages 1-23, January.
    • Handle: RePEc:spr:snbeco:v:3:y:2023:i:1:d:10.1007_s43546-023-00422-7
    DOI: 10.1007/s43546-023-00422-7
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    1. Catherina Schenck & Hugh Tyrrell & Lizette Grobler & Rissa Niyobuhungiro & Alexander Kimani, 2024. "A Disposable Diaper Collection Project in Langa, Cape Town, South Africa: A Pilot Study," IJERPH, MDPI, vol. 21(10), pages 1-21, September.
    2. Md. Emam Hossain & Subarna Biswas, 2024. "Technology acceptance model for understanding consumer’s behavioral intention to use artificial intelligence based online shopping platforms in Bangladesh," SN Business & Economics, Springer, vol. 4(12), pages 1-61, December.
    3. Kajul Bharti & Richa Agarwal & Akshay Kumar Satsangi, 2024. "The transformative service performance of InsurTech companies: using PLS-SEM and IPMA approach for examining the purchase behavior of InsurTech customers," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(4), pages 1445-1463, December.
    4. Syed Rashid Hussain Shah & Sumera Syed & Aliyah S. Buchoon, 2024. "Antecedents of digital transformation of Trinidad’s fast-food industry: an empirical investigation from the untapped Caribbean market," SN Business & Economics, Springer, vol. 4(11), pages 1-24, November.

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