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Combining research techniques to improve quality service in hospitality

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  • Mar Vila
  • Xari Rovira
  • Gerard Costa
  • Ricard Santoma

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Suggested Citation

  • Mar Vila & Xari Rovira & Gerard Costa & Ricard Santoma, 2012. "Combining research techniques to improve quality service in hospitality," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(3), pages 795-812, April.
    • Handle: RePEc:spr:qualqt:v:46:y:2012:i:3:p:795-812
    DOI: 10.1007/s11135-010-9414-9
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    References listed on IDEAS

    as
    1. Rosas, Scott R. & Camphausen, Lauren C., 2007. "The use of concept mapping for scale development and validation in evaluation," Evaluation and Program Planning, Elsevier, vol. 30(2), pages 125-135, May.
    2. Trochim, William M. K., 1989. "An introduction to concept mapping for planning and evaluation," Evaluation and Program Planning, Elsevier, vol. 12(1), pages 1-16, January.
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