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Understanding the barriers of service supply chain management: an exploratory case study from Indian telecom industry

Author

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  • V. R. Pramod

    (N.S.S. College of Engineering)

  • D. K. Banwet

    (Indian Institute of Technology Delhi)

  • P. R. S. Sarma

    (Indian Institute of Management Raipur)

Abstract

The major theme of this research is to understand and model the interpretive features of barriers of Service Supply Chain Management in an Indian telecom service supply chain by considering a case organization. ISM is a well-proven system modelling approach for analyzing the synergic influences of various attributes to the overall system under study. The unique feature of ISM is that it analyzes the attributes based on their driving power and dependence. In the current study, the ISM has been developed for a leading Indian telecom service provider. The barriers in the service supply chain have been identified and subjected to study. Initial reachability metrics and final reachability metrics have been made. The hierarchy of various barriers has been established based on the outcomes of the final reachability metrics. The diagraphs have been constructed (i) considering transitivity and (ii) without considering transitivity. Finally MICMAC analysis has been carried out categorize the barriers in to four clusters. The paper is concluded with action plans and scopes for future work.

Suggested Citation

  • V. R. Pramod & D. K. Banwet & P. R. S. Sarma, 2016. "Understanding the barriers of service supply chain management: an exploratory case study from Indian telecom industry," OPSEARCH, Springer;Operational Research Society of India, vol. 53(2), pages 358-374, June.
    • Handle: RePEc:spr:opsear:v:53:y:2016:i:2:d:10.1007_s12597-015-0234-5
    DOI: 10.1007/s12597-015-0234-5
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    References listed on IDEAS

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    1. Demirkan, Haluk & Cheng, Hsing Kenneth, 2008. "The risk and information sharing of application services supply chain," European Journal of Operational Research, Elsevier, vol. 187(3), pages 765-784, June.
    2. Jitesh Thakkar & S.G. Deshmukh & A.D. Gupta & Ravi Shankar, 2007. "Development of a balanced scorecard," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 56(1), pages 25-59, January.
    3. V.R. Pramod & D.K. Banwet, 2010. "System modelling of telecom service sector supply chain: a SAP-LAP analysis," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 3(1), pages 38-64.
    4. Mohd Nishat Faisal & D.K. Banwet & Ravi Shankar, 2007. "Quantification of risk mitigation environment of supply chains using graph theory and matrix methods," European Journal of Industrial Engineering, Inderscience Enterprises Ltd, vol. 1(1), pages 22-39.
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    Cited by:

    1. Sumeet Sahay & Hemant Kumar Kaushik & Shikha Singh, 2023. "Discovering themes and trends in electricity supply chain area research," OPSEARCH, Springer;Operational Research Society of India, vol. 60(3), pages 1525-1560, September.

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