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System modelling of telecom service sector supply chain: a SAP-LAP analysis

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  • V.R. Pramod
  • D.K. Banwet

Abstract

By the adoption of an appropriate change management scheme, organisations can improve their core competency. In that direction, SAP-LAP has proved itself as an ideal tool. Currently, rapid developments have been witnessed in telecom logistics. This article deals with a case study carried out in an Indian telecom service sector. The various situations encountered by the organisation were considered for study. They were analysed by SAP-LAP technique followed by an actor-process matrix. The matrix was quantified using normal scores, which were then converted to prioritised scores. This gave the locations having greater intensity led to potential for a change management application. Organisations need to learn from previous situations. By locating the best key result area, it can be recommended to concentrate there and give prime considerations to such situations and how actors need to behave and how process need to be scheduled under similar situations.

Suggested Citation

  • V.R. Pramod & D.K. Banwet, 2010. "System modelling of telecom service sector supply chain: a SAP-LAP analysis," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 3(1), pages 38-64.
    • Handle: RePEc:ids:ijbexc:v:3:y:2010:i:1:p:38-64
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    Citations

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    Cited by:

    1. Arun Kumar Deshmukh & Ashutosh Mohan & Ishi Mohan, 2022. "Goods and Services Tax (GST) Implementation in India: A SAP–LAP–Twitter Analytic Perspective," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 23(2), pages 165-183, June.
    2. V. R. Pramod & D. K. Banwet & P. R. S. Sarma, 2016. "Understanding the barriers of service supply chain management: an exploratory case study from Indian telecom industry," OPSEARCH, Springer;Operational Research Society of India, vol. 53(2), pages 358-374, June.
    3. Chand, Pushpendu & Thakkar, Jitesh J. & Ghosh, Kunal Kanti, 2018. "Analysis of supply chain complexity drivers for Indian mining equipment manufacturing companies combining SAP-LAP and AHP," Resources Policy, Elsevier, vol. 59(C), pages 389-410.
    4. Wen-Kuo Chen & Venkateswarlu Nalluri & Suresh Ma & Mei-Min Lin & Ching-Torng Lin, 2021. "An Exploration of the Critical Risk Factors in Sustainable Telecom Services: An Analysis of Indian Telecom Industries," Sustainability, MDPI, vol. 13(2), pages 1-22, January.
    5. Sushil, 2019. "Theory building using SAP-LAP linkages: an application in the context of disaster management," Annals of Operations Research, Springer, vol. 283(1), pages 811-836, December.
    6. Venkatesh Iyengar & Abhishek Behl & Samaya Pillai & Bhausaheb Londhe, 2016. "Analysis of Palliative Care Process through SAP-LAP Inquiry: Case Study on Palliative Care and Training Centre," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 17(4), pages 403-416, December.
    7. Santosh B. Rane & Yahya A. M. Narvel, 2021. "Leveraging the industry 4.0 technologies for improving agility of project procurement management processes," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 12(6), pages 1146-1172, December.

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