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Enterprise IT service downtime cost and risk transfer in a supply chain

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  • Shaun S. Wang

    (Nanyang Technological University
    Southern University of Science and Technology)

  • Ulrik Franke

    (RISE Research Institutes of Sweden)

Abstract

In this paper we present an economic model for analyzing enterprise IT service downtime cost, first on a standalone basis and then in a supply chain setting. With a baseline probability model of Poisson arrival frequency with random downtime duration, we analyze optimal production of a firm’s investments in reducing frequency and duration of downtime, and corresponding premiums for insuring against downtime cost. We also present a model for the spillover effect of downtime for interconnected firms in a supply chain, and discuss how third-party insurance coverage can help enterprises to internalize the externalities of spillover effects on the supply chain.

Suggested Citation

  • Shaun S. Wang & Ulrik Franke, 2020. "Enterprise IT service downtime cost and risk transfer in a supply chain," Operations Management Research, Springer, vol. 13(1), pages 94-108, June.
    • Handle: RePEc:spr:opmare:v:13:y:2020:i:1:d:10.1007_s12063-020-00148-x
    DOI: 10.1007/s12063-020-00148-x
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    References listed on IDEAS

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    1. Swafford, Patricia M. & Ghosh, Soumen & Murthy, Nagesh, 2008. "Achieving supply chain agility through IT integration and flexibility," International Journal of Production Economics, Elsevier, vol. 116(2), pages 288-297, December.
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    3. Alexander Muermann & Howard Kunreuther, 2008. "Self-protection and insurance with interdependencies," Journal of Risk and Uncertainty, Springer, vol. 36(2), pages 103-123, April.
    4. Wang, Shaun S., 2019. "Integrated framework for information security investment and cyber insurance," Pacific-Basin Finance Journal, Elsevier, vol. 57(C).
    5. Stefansson, Gunnar, 2002. "Business-to-business data sharing: A source for integration of supply chains," International Journal of Production Economics, Elsevier, vol. 75(1-2), pages 135-146, January.
    6. Panjer, Harry H., 1981. "Recursive Evaluation of a Family of Compound Distributions," ASTIN Bulletin, Cambridge University Press, vol. 12(1), pages 22-26, June.
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    Cited by:

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    2. Ulrik Franke & Amanda Hoxell, 2020. "Observable Cyber Risk on Cournot Oligopoly Data Storage Markets," Risks, MDPI, vol. 8(4), pages 1-15, November.
    3. Sanjeev Yadav & Sunil Luthra & Dixit Garg, 2022. "Internet of things (IoT) based coordination system in Agri-food supply chain: development of an efficient framework using DEMATEL-ISM," Operations Management Research, Springer, vol. 15(1), pages 1-27, June.

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