IDEAS home Printed from https://ideas.repec.org/a/spr/operea/v20y2020i4d10.1007_s12351-018-0417-y.html
   My bibliography  Save this article

Performance analysis of an unreliable M/G/1 retrial queue with two-way communication

Author

Listed:
  • Muthukrishnan Senthil Kumar

    (PSG College of Technology)

  • Aresh Dadlani

    (Nazarbayev University)

  • Kiseon Kim

    (Gwangju Institute of Science and Technology)

Abstract

Efficient use of call center operators through technological innovations more often come at the expense of added operation management issues. In this paper, the stationary characteristics of an M/G/1 retrial queue is investigated where the single server, subject to active failures, primarily attends incoming calls and directs outgoing calls only when idle. The incoming calls arriving at the server follow a Poisson arrival process, while outgoing calls are made in an exponentially distributed time. On finding the server unavailable (either busy or temporarily broken down), incoming calls intrinsically join the virtual orbit from which they re-attempt for service at exponentially distributed time intervals. The system stability condition along with probability generating functions for the joint queue length distribution of the number of calls in the orbit and the state of the server are derived and evaluated numerically in the context of mean system size, server availability, failure frequency and orbit waiting time.

Suggested Citation

  • Muthukrishnan Senthil Kumar & Aresh Dadlani & Kiseon Kim, 2020. "Performance analysis of an unreliable M/G/1 retrial queue with two-way communication," Operational Research, Springer, vol. 20(4), pages 2267-2280, December.
    • Handle: RePEc:spr:operea:v:20:y:2020:i:4:d:10.1007_s12351-018-0417-y
    DOI: 10.1007/s12351-018-0417-y
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12351-018-0417-y
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12351-018-0417-y?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. A. Krishnamoorthy & P. Pramod & S. Chakravarthy, 2014. "Queues with interruptions: a survey," TOP: An Official Journal of the Spanish Society of Statistics and Operations Research, Springer;Sociedad de Estadística e Investigación Operativa, vol. 22(1), pages 290-320, April.
    2. M. Senthil Kumar & R. Arumuganathan, 2010. "An M X /G/1 retrial queue with two-phase service subject to active server breakdowns and two types of repair," International Journal of Operational Research, Inderscience Enterprises Ltd, vol. 8(3), pages 261-291.
    3. Sofiane Ouazine & Karim Abbas, 2016. "A functional approximation for retrial queues with two way communication," Annals of Operations Research, Springer, vol. 247(1), pages 211-227, December.
    4. J. R. Artalejo & J. A. C. Resing, 2010. "Mean Value Analysis Of Single Server Retrial Queues," Asia-Pacific Journal of Operational Research (APJOR), World Scientific Publishing Co. Pte. Ltd., vol. 27(03), pages 335-345.
    5. Hiroyuki Sakurai & Tuan Phung-Duc, 2015. "Two-way communication retrial queues with multiple types of outgoing calls," TOP: An Official Journal of the Spanish Society of Statistics and Operations Research, Springer;Sociedad de Estadística e Investigación Operativa, vol. 23(2), pages 466-492, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Geni Gupur, 2022. "On the asymptotic expression of the time-dependent solution of an M/G/1 queueing model," Partial Differential Equations and Applications, Springer, vol. 3(2), pages 1-16, April.
    2. Tzu-Hsin Liu & Kuo-Ching Chiou & Chih-Ming Chen & Fu-Min Chang, 2024. "Multiserver Retrial Queue with Two-Way Communication and Synchronous Working Vacation," Mathematics, MDPI, vol. 12(8), pages 1-14, April.
    3. Wang, Kuo-Hsiung & Wu, Chia-Huang & Yen, Tseng-Chang, 2022. "Comparative cost-benefit analysis of four retrial systems with preventive maintenance and unreliable service station," Reliability Engineering and System Safety, Elsevier, vol. 221(C).
    4. Gabi Hanukov & Uri Yechiali, 2024. "Orbit while in service," Operational Research, Springer, vol. 24(2), pages 1-32, June.
    5. Miaomiao Yu & Yinghui Tang, 2022. "Analysis of a renewal batch arrival queue with a fault-tolerant server using shift operator method," Operational Research, Springer, vol. 22(3), pages 2831-2858, July.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Madhu Jain & Sandeep Kaur & Parminder Singh, 2021. "Supplementary variable technique (SVT) for non-Markovian single server queue with service interruption (QSI)," Operational Research, Springer, vol. 21(4), pages 2203-2246, December.
    2. Se Won Lee & Bara Kim & Jeongsim Kim, 2022. "Analysis of the waiting time distribution in M/G/1 retrial queues with two way communication," Annals of Operations Research, Springer, vol. 310(2), pages 505-518, March.
    3. Freek Verdonck & Herwig Bruneel & Sabine Wittevrongel, 2022. "Delay analysis of a discrete-time single-server queue with an occasional extra server," Annals of Operations Research, Springer, vol. 310(2), pages 551-575, March.
    4. Ahmadi-Javid, Amir & Hoseinpour, Pooya, 2019. "Service system design for managing interruption risks: A backup-service risk-mitigation strategy," European Journal of Operational Research, Elsevier, vol. 274(2), pages 417-431.
    5. I. Atencia, 2015. "A discrete-time queueing system with server breakdowns and changes in the repair times," Annals of Operations Research, Springer, vol. 235(1), pages 37-49, December.
    6. Hoseinpour, Pooya & Ahmadi-Javid, Amir, 2016. "A profit-maximization location-capacity model for designing a service system with risk of service interruptions," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 96(C), pages 113-134.
    7. Paola Cappanera & Filippo Visintin & Carlo Banditori & Daniele Feo, 2019. "Evaluating the long-term effects of appointment scheduling policies in a magnetic resonance imaging setting," Flexible Services and Manufacturing Journal, Springer, vol. 31(1), pages 212-254, March.
    8. Zamani, Shokufeh & Arkat, Jamal & Niaki, Seyed Taghi Akhavan, 2022. "Service interruption and customer withdrawal in the congested facility location problem," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 165(C).
    9. Dieter Claeys & Stijn De Vuyst, 2019. "Discrete-time modified number- and time-limited vacation queues," Queueing Systems: Theory and Applications, Springer, vol. 91(3), pages 297-318, April.
    10. B. Krishna Kumar & R. Rukmani & A. Thanikachalam & V. Kanakasabapathi, 2018. "Performance analysis of retrial queue with server subject to two types of breakdowns and repairs," Operational Research, Springer, vol. 18(2), pages 521-559, July.
    11. Ahmadi-Javid, Amir & Jalali, Zahra & Klassen, Kenneth J, 2017. "Outpatient appointment systems in healthcare: A review of optimization studies," European Journal of Operational Research, Elsevier, vol. 258(1), pages 3-34.
    12. Alexander Dudin & Olga Dudina & Sergei Dudin & Konstantin Samouylov, 2021. "Analysis of Multi-Server Queue with Self-Sustained Servers," Mathematics, MDPI, vol. 9(17), pages 1-18, September.
    13. B. Krishna Kumar & R. Sankar & R. Navaneetha Krishnan & R. Rukmani, 2023. "Multiserver call center retrial queue under Bernoulli vacation schedule with two-way communication and orbital search," Telecommunication Systems: Modelling, Analysis, Design and Management, Springer, vol. 84(1), pages 23-51, September.
    14. Velika I. Dragieva & Tuan Phung-Duc, 2020. "A finite-source M/G/1 retrial queue with outgoing calls," Annals of Operations Research, Springer, vol. 293(1), pages 101-121, October.
    15. Sofiane Ouazine & Karim Abbas, 2016. "A functional approximation for retrial queues with two way communication," Annals of Operations Research, Springer, vol. 247(1), pages 211-227, December.
    16. Sheng Zhu & Jinting Wang & Bin Liu, 2020. "Equilibrium joining strategies in the Mn/G/1 queue with server breakdowns and repairs," Operational Research, Springer, vol. 20(4), pages 2163-2187, December.
    17. Divya Velayudhan Nair & Achyutha Krishnamoorthy & Agassi Melikov & Sevinj Aliyeva, 2021. "MMAP/(PH,PH)/1 Queue with Priority Loss through Feedback," Mathematics, MDPI, vol. 9(15), pages 1-26, July.
    18. Samira Taleb & Amar Aissani, 2016. "Preventive maintenance in an unreliable M/G/1 retrial queue with persistent and impatient customers," Annals of Operations Research, Springer, vol. 247(1), pages 291-317, December.
    19. Atencia, I., 2017. "A Geo/G/1 retrial queueing system with priority services," European Journal of Operational Research, Elsevier, vol. 256(1), pages 178-186.
    20. G. Ayyappan & S. Karpagam, 2018. "An M [ X ] / G ( a , b )/1 Queueing System with Breakdown and Repair, Stand-By Server, Multiple Vacation and Control Policy on Request for Re-Service," Mathematics, MDPI, vol. 6(6), pages 1-18, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:operea:v:20:y:2020:i:4:d:10.1007_s12351-018-0417-y. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.