Models and Approximations for Call Center Design
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DOI: 10.1023/A:1024501601020
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References listed on IDEAS
- Per Hokstad, 1978. "Approximations for the M / G / m Queue," Operations Research, INFORMS, vol. 26(3), pages 510-523, June.
- Benjamin Melamed & Ward Whitt, 1990. "On Arrivals That See Time Averages," Operations Research, INFORMS, vol. 38(1), pages 156-172, February.
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Cited by:
- Gökçe Kahveciog̃lu & Barış Balcıog̃lu, 2016. "Coping with production time variability via dynamic lead-time quotation," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 38(4), pages 877-898, October.
- A. Baykal Hafızoğlu & Esma S. Gel & Pınar Keskinocak, 2013. "Expected Tardiness Computations in Multiclass Priority M / M / c Queues," INFORMS Journal on Computing, INFORMS, vol. 25(2), pages 364-376, May.
- Wei Xiong & Tayfur Altiok, 2009. "An approximation for multi-server queues with deterministic reneging times," Annals of Operations Research, Springer, vol. 172(1), pages 143-151, November.
- Sheridan, Patricia Kristine & Gluck, Erich & Guan, Qi & Pickles, Thomas & Balcıog˜lu, Barış & Benhabib, Beno, 2013. "The dynamic nearest neighbor policy for the multi-vehicle pick-up and delivery problem," Transportation Research Part A: Policy and Practice, Elsevier, vol. 49(C), pages 178-194.
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Keywords
call center; M/G/1 queue; M/G/n queue; M/G/x queue; Pollaczek-Khintchine formula; priority queues; waiting times;All these keywords.
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