IDEAS home Printed from https://ideas.repec.org/a/spr/irpnmk/v14y2017i2d10.1007_s12208-016-0172-9.html
   My bibliography  Save this article

Analysis of the impact of length of stay on the quality of service experience, satisfaction and loyalty

Author

Listed:
  • Carmen Pérez-Cabañero

    (University of Valencia)

  • Amparo Cervera-Taulet

    (University of Valencia)

  • Walesska Schlesinger

    (University of Valencia)

Abstract

Although length of stay is a relevant variable in destination management, little research has been produced connecting it with tourists’ post-consumption behaviour. This research compares the post-consumption behaviour of same-day visitors with overnight tourists in a sample of 398 domestic vacationers at two Mediterranean heritage-and-beach destinations. Although economic research on length of stay posits that there are destination benefits in longer stays, same-day visitors score higher in most of the post-consumption variables under study. Significant differences arise in hedonic aspects of the tourist experience and destination loyalty. Thus, we propose that length of stay can be used as a segmentation variable. Furthermore, destination management organisations need to consider length of stay when designing tourism policies. The tourist product and communication strategies might be adapted to different vacation durations.

Suggested Citation

  • Carmen Pérez-Cabañero & Amparo Cervera-Taulet & Walesska Schlesinger, 2017. "Analysis of the impact of length of stay on the quality of service experience, satisfaction and loyalty," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 14(2), pages 253-268, June.
    • Handle: RePEc:spr:irpnmk:v:14:y:2017:i:2:d:10.1007_s12208-016-0172-9
    DOI: 10.1007/s12208-016-0172-9
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12208-016-0172-9
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12208-016-0172-9?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Grigolon, Anna B. & Borgers, Aloys W.J. & Kemperman, Astrid D.A.M. & Timmermans, Harry J.P., 2014. "Vacation length choice: A dynamic mixed multinomial logit model," Tourism Management, Elsevier, vol. 41(C), pages 158-167.
    2. Alegre, Joaquín & Mateo, Sara & Pou, Llorenç, 2011. "A latent class approach to tourists’ length of stay," Tourism Management, Elsevier, vol. 32(3), pages 555-563.
    3. Alén, Elisa & Nicolau, Juan Luis & Losada, Nieves & Domínguez, Trinidad, 2014. "Determinant factors of senior tourists’ length of stay," Annals of Tourism Research, Elsevier, vol. 49(C), pages 19-32.
    4. Meleddu, Marta & Paci, Raffaele & Pulina, Manuela, 2015. "Repeated behaviour and destination loyalty," Tourism Management, Elsevier, vol. 50(C), pages 159-171.
    5. Chen, Ching-Fu & Chen, Fu-Shian, 2010. "Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists," Tourism Management, Elsevier, vol. 31(1), pages 29-35.
    6. Luiz Pinto Machado, 2010. "Does Destination Image Influence the Length of Stay in a Tourism Destination?," Tourism Economics, , vol. 16(2), pages 443-456, June.
    7. Peypoch, Nicolas & Randriamboarison, Rado & Rasoamananjara, Fy & Solonandrasana, Bernardin, 2012. "The length of stay of tourists in Madagascar," Tourism Management, Elsevier, vol. 33(5), pages 1230-1235.
    8. Ferrer-Rosell, Berta & Martínez-Garcia, Esther & Coenders, Germà, 2014. "Package and no-frills air carriers as moderators of length of stay," Tourism Management, Elsevier, vol. 42(C), pages 114-122.
    9. Fleischer, Aliza & Peleg, Gil & Rivlin (Byk), Judith, 2011. "The impact of changes in household vacation expenditures on the travel and hospitality industries," Tourism Management, Elsevier, vol. 32(4), pages 815-821.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gómez-Déniz, E. & Pérez-Rodríguez, J.V., 2019. "Modelling bimodality of length of tourist stay," Annals of Tourism Research, Elsevier, vol. 75(C), pages 131-151.
    2. Glauber Eduardo de Oliveira Santos, 2016. "An efficient method for modelling tourists’ length of stay," Tourism Economics, , vol. 22(6), pages 1367-1379, December.
    3. Paulo H A Feitosa & Amanda B A Silva, 2022. "Length of stay and satisfaction shaping the competitiveness of international business tourism in São Paulo city, Brazil," Tourism Economics, , vol. 28(3), pages 728-747, May.
    4. Alén, Elisa & Nicolau, Juan Luis & Losada, Nieves & Domínguez, Trinidad, 2014. "Determinant factors of senior tourists’ length of stay," Annals of Tourism Research, Elsevier, vol. 49(C), pages 19-32.
    5. Rodríguez, Xosé A. & Martínez-Roget, Fidel & González-Murias, Pilar, 2018. "Length of stay: Evidence from Santiago de Compostela," Annals of Tourism Research, Elsevier, vol. 68(C), pages 9-19.
    6. Jackman, Mahalia & Lorde, Troy & Naitram, Simon & Greenaway, Tori, 2020. "Distance matters: the impact of physical and relative distance on pleasure tourists' length of stay in Barbados," Annals of Tourism Research, Elsevier, vol. 80(C).
    7. Aguilar, Mª. Isabel & Díaz, Bárbara, 2019. "Length of stay of international tourists in Spain: A parametric survival analysis," Annals of Tourism Research, Elsevier, vol. 79(C).
    8. Gómez–Déniz, E. & Pérez–Rodríguez, J.V., 2019. "Modelling distribution of aggregate expenditure on tourism," Economic Modelling, Elsevier, vol. 78(C), pages 293-308.
    9. Thrane, Christer, 2016. "Students' summer tourism: Determinants of length of stay (LOS)," Tourism Management, Elsevier, vol. 54(C), pages 178-184.
    10. Christer Thrane, 2016. "Modelling tourists’ length of stay," Tourism Economics, , vol. 22(6), pages 1352-1366, December.
    11. Fidel Martínez-Roget & José Alberto Moutela & Xosé A. Rodríguez, 2020. "Length of Stay and Sustainability: Evidence from the Schist Villages Network (SVN) in Portugal," Sustainability, MDPI, vol. 12(10), pages 1-19, May.
    12. Jorge Moll-de-Alba & Lluís Prats & Lluís Coromina, 2016. "The need to adapt to travel expenditure patterns. A study comparing business and leisure tourists in Barcelona," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 6(2), pages 253-267, August.
    13. Ferrer-Rosell, Berta & Martínez-Garcia, Esther & Coenders, Germà, 2014. "Package and no-frills air carriers as moderators of length of stay," Tourism Management, Elsevier, vol. 42(C), pages 114-122.
    14. Aaron Gutiérrez & Daniel Miravet & Òscar Saladié & Salvador Anton Clavé, 2020. "High-speed rail, tourists’ destination choice and length of stay: A survival model analysis," Tourism Economics, , vol. 26(4), pages 578-597, June.
    15. Francesco Scotti & Andrea Flori & Piercesare Secchi & Marika Arena & Giovanni Azzone, 2024. "Heterogeneous drivers of overnight and same-day visits," Papers 2402.05679, arXiv.org.
    16. Mainolfi, Giada & Marino, Vittoria, 2020. "Destination beliefs, event satisfaction and post-visit product receptivity in event marketing. Results from a tourism experience," Journal of Business Research, Elsevier, vol. 116(C), pages 699-710.
    17. Breitsohl, Jan & Garrod, Brian, 2016. "Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident," Tourism Management, Elsevier, vol. 54(C), pages 209-220.
    18. Yongjun Su & Junjie Xu & Marios Sotiriadis & Shiwei Shen, 2021. "Authenticity, Perceived Value and Loyalty in Marine Tourism Destinations: The Case of Zhoushan, Zhejiang Province, China," Sustainability, MDPI, vol. 13(7), pages 1-14, March.
    19. Jiafeng Gu, 2024. "The impact of national tourism day festivals on inbound tourism: A spatial difference-in-differences approach," Tourism Economics, , vol. 30(2), pages 417-441, March.
    20. AVRAM Emanuela & HAYDAM Norbert & NEGRICEA Iliuta Costel & EDU Tudor, 2019. "Measuring the intention to return to a foreign tourism destination in the cases of two age layers of Generation Y - a logistic regression-centred approach. Evidence from Romania and South Africa," European Journal of Interdisciplinary Studies, Bucharest Economic Academy, issue 01, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:irpnmk:v:14:y:2017:i:2:d:10.1007_s12208-016-0172-9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.