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How does robotic process automation create value for firms?

Author

Listed:
  • Daniel Durão

    (ISEG School of Economics and Management of the Universidade de Lisboa)

  • António Palma Reis

    (ISEG, ISEG School of Economics and Management of the Universidade de Lisboa)

Abstract

RPA’s potential for efficiency improvement highly recommends the analysis of its applicability to the organizations’ processes. This paper analyses the value of RPA as its impact on the main activity groups in the value chain: Procurement, Internal Operations and Marketing and Sales. The analysis of RPA’s contribution for each of the activity groups addresses a research question through an exploratory approach: “How does RPA create value for organizations and which RPA features are critical for such value creation?”. The data was collected through interviews, analyzed using content analysis, and shows that RPA has impacts on both downstream and internal dimensions. Regarding upstream dimension further research is required to ascertain RPA’s potential.

Suggested Citation

  • Daniel Durão & António Palma Reis, 2024. "How does robotic process automation create value for firms?," Information Systems and e-Business Management, Springer, vol. 22(4), pages 721-740, December.
    • Handle: RePEc:spr:infsem:v:22:y:2024:i:4:d:10.1007_s10257-024-00685-z
    DOI: 10.1007/s10257-024-00685-z
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    References listed on IDEAS

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    Keywords

    Value creation; RPA; RPA value;
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