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Value propositions of chatbots to support innovation management processes

Author

Listed:
  • Florian Johannsen

    (University of Applied Sciences)

  • Dorina Schaller
  • Milan Frederik Klus

    (University of Bremen)

Abstract

Chatbots have become popular in recent years as a means of supporting a company’s external communication with customers, but they are also increasingly being used for internal purposes, especially to improve and accelerate workflows. Along these lines, recent studies have suggested that chatbots can also be applied to other internal business practices, such as innovation management. Nevertheless, the use of chatbots for innovation management is still an under-researched topic, and practical experiences are largely missing. We address this gap by identifying value propositions of chatbots to support a company’s innovation management process. Furthermore, we link the value propositions to particular process steps and success dimensions. To do so, we perform a literature review and complement the findings with expert interviews. This study contributes to a better understanding of the benefits of chatbot usage for the innovation management process.

Suggested Citation

  • Florian Johannsen & Dorina Schaller & Milan Frederik Klus, 2021. "Value propositions of chatbots to support innovation management processes," Information Systems and e-Business Management, Springer, vol. 19(1), pages 205-246, March.
    • Handle: RePEc:spr:infsem:v:19:y:2021:i:1:d:10.1007_s10257-020-00487-z
    DOI: 10.1007/s10257-020-00487-z
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    References listed on IDEAS

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