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Factors influencing adoption of e-payment systems: an empirical study on Iranian customers

Author

Listed:
  • Maryam Barkhordari

    (Tarbiat Modares University)

  • Zahra Nourollah

    (Tarbiat Modares University)

  • Hoda Mashayekhi

    (Shahrood University of Technology)

  • Yoosof Mashayekhi

    (Sharif University of Technology)

  • Mohammad S. Ahangar

    (Shahrood University of Technology)

Abstract

Internet technology has influenced the banking systems because of its capability to enhance performance of financial operations. A major concern of Internet banking systems is the customers’ perception of security and trust. This study presents an experimental investigation on important factors influencing trust in e-payments systems in Iran. A set of potentially determinant factors of trust is developed and organized in three major groups: technical and transaction procedures, access to security guidelines, and usability. The direct effect of the factors on perceived trust, along with their indirect effect through perceived security, is evaluated in an empirical study. The data are collected from customers of several Iranian banks. It is found that both perceived security and trust have positive impact on using e-payment systems. The results insist on technical and transaction procedures, and access to security guidelines being the most influential factors on perceived trust of customers. The findings are further compared to outcomes of similar recent studies. The results provide a guideline for decision makers to develop suitable solutions that can encourage the adoption of e-payment systems.

Suggested Citation

  • Maryam Barkhordari & Zahra Nourollah & Hoda Mashayekhi & Yoosof Mashayekhi & Mohammad S. Ahangar, 2017. "Factors influencing adoption of e-payment systems: an empirical study on Iranian customers," Information Systems and e-Business Management, Springer, vol. 15(1), pages 89-116, February.
    • Handle: RePEc:spr:infsem:v:15:y:2017:i:1:d:10.1007_s10257-016-0311-1
    DOI: 10.1007/s10257-016-0311-1
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    References listed on IDEAS

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    Cited by:

    1. Kajol, K. & Singh, Ranjit & Paul, Justin, 2022. "Adoption of digital financial transactions: A review of literature and future research agenda," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
    2. Marieme Chouki & Mohamed Talea & Chafik Okar & Razane Chroqui, 2020. "Barriers to Information Technology Adoption Within Small and Medium Enterprises: A Systematic Literature Review," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-42, February.
    3. Xuechao Sui & Xianhui Geng, 2021. "Continuous usage intention to e-transaction cards in wholesale markets of agriproducts: empirical evidence from China," Future Business Journal, Springer, vol. 7(1), pages 1-13, December.
    4. Yadgar Taha M. Hamakhan, 2020. "The effect of individual factors on user behaviour and the moderating role of trust: an empirical investigation of consumers’ acceptance of electronic banking in the Kurdistan Region of Iraq," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 6(1), pages 1-29, December.
    5. JingMing Zhang & ShuZhen Zhu & Wei Yan & ZhiPeng Li, 2020. "RETRACTED ARTICLE: The construction and simulation of internet financial product diffusion model based on complex network and consumer decision-making mechanism," Information Systems and e-Business Management, Springer, vol. 18(4), pages 545-555, December.
    6. Balakrishnan, Vimala & Shuib, Nor Liyana Mohd, 2021. "Drivers and inhibitors for digital payment adoption using the Cashless Society Readiness-Adoption model in Malaysia," Technology in Society, Elsevier, vol. 65(C).
    7. Panetta, Ida Claudia & Leo, Sabrina & Delle Foglie, Andrea, 2023. "The development of digital payments – Past, present, and future – From the literature," Research in International Business and Finance, Elsevier, vol. 64(C).
    8. Safia Anjum & Junwu Chai, 2020. "Drivers of Cash-on-Delivery Method of Payment in E-Commerce Shopping: Evidence From Pakistan," SAGE Open, , vol. 10(3), pages 21582440209, July.
    9. Al-Adwan, Ahmad Samed & Al-Debei, Mutaz M. & Dwivedi, Yogesh K., 2022. "E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions," Technology in Society, Elsevier, vol. 71(C).
    10. Lukman O. Oyelami & Sulaimon O. Adebiyi & Babatunde S. Adekunle, 2020. "Electronic payment adoption and consumers’ spending growth: empirical evidence from Nigeria," Future Business Journal, Springer, vol. 6(1), pages 1-14, December.
    11. Syed Far Abid Hossain & Zhao Xi & Mohammad Nurunnabi & Khalid Hussain, 2020. "Ubiquitous Role of Social Networking in Driving M-Commerce: Evaluating the Use of Mobile Phones for Online Shopping and Payment in the Context of Trust," SAGE Open, , vol. 10(3), pages 21582440209, July.
    12. Babak Naysary & Mehdi Malekzadeh & Ruth Tacneng & Amine Tarazi, 2022. "Big data analytics application in multi-criteria decision making: the case of eWallet adoption," Working Papers hal-03632834, HAL.
    13. Zhunzhun Liu & Shenglin Ben & Ruidong Zhang, 2019. "Factors affecting consumers’ mobile payment behavior: a meta-analysis," Electronic Commerce Research, Springer, vol. 19(3), pages 575-601, September.

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