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A pluggable service platform architecture for e-commerce

Author

Listed:
  • Fabian Aulkemeier

    (University of Twente)

  • Mohammad Anggasta Paramartha

    (University of Twente)

  • Maria-Eugenia Iacob

    (University of Twente)

  • Jos Hillegersberg

    (University of Twente)

Abstract

In the beginning of the e-commerce era, retailers mostly adopted vertically integrated solutions to control the entire e-commerce value chain. However, they began to realize that to achieve agility, a better approach would be to focus on certain core capabilities and then create a partner ecosystem around them. From a technical point of view, this means it is advised to have a lightweight platform architecture with small core e-commerce functionality which can be extended by additional services from third party providers. In a typical e-commerce ecosystem with diverse information systems of network partners, integration and interoperability become critical factors to enable seamless coordination among the partners. Furthermore an increasing adoption of cloud computing technology could be observed resulting in more challenging integration scenarios involving cloud services. Thus, an e-commerce platform is required that suites the advanced needs for flexible and agile service integration. Therefore, this paper aims to present a reference architecture of a novel pluggable service platform for e-commerce. We investigate on currently available online shop platform solutions and integration platforms in the market. Based on the findings and motivated by literature on service-oriented design, we develop an architecture of a service-based pluggable platform for online retailers. This design is then instantiated by means of a prototype for an e-commerce returns handling scenario to demonstrate the feasibility of our architecture design.

Suggested Citation

  • Fabian Aulkemeier & Mohammad Anggasta Paramartha & Maria-Eugenia Iacob & Jos Hillegersberg, 2016. "A pluggable service platform architecture for e-commerce," Information Systems and e-Business Management, Springer, vol. 14(3), pages 469-489, August.
    • Handle: RePEc:spr:infsem:v:14:y:2016:i:3:d:10.1007_s10257-015-0291-6
    DOI: 10.1007/s10257-015-0291-6
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    References listed on IDEAS

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    1. Otto R. Koppius & Arnoud J. Laak, 2009. "The Quick-Connect Capability and Its Antecedents," Springer Books, in: The Network Experience, chapter 17, pages 267-284, Springer.
    2. Peter H. M. Vervest & Diederik W. Liere & Li Zheng, 2009. "The Network Experience," Springer Books, Springer, number 978-3-540-85582-8, January.
    3. Gunasekaran, A. & Marri, H. B. & McGaughey, R. E. & Nebhwani, M. D., 2002. "E-commerce and its impact on operations management," International Journal of Production Economics, Elsevier, vol. 75(1-2), pages 185-197, January.
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    Cited by:

    1. Fabian Aulkemeier & Maria-Eugenia Iacob & Jos Hillegersberg, 2019. "Platform-based collaboration in digital ecosystems," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(4), pages 597-608, December.
    2. ming, Luo & GuoHua, Zhou & Wei, Wei, 2021. "Study of the Game Model of E-Commerce Information Sharing in an Agricultural Product Supply Chain based on fuzzy big data and LSGDM," Technological Forecasting and Social Change, Elsevier, vol. 172(C).
    3. Jinmin Kim & AhRam Cho & Jaeyoung Kim, 2022. "Effect of the Standardization of Service Platforms for High-Involvement PropTech Services," Sustainability, MDPI, vol. 14(9), pages 1-18, April.

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